Blog
Cloud Therapy: EP 025 – Contact Center Workflow Integration
Learn how inContact’s new contact center feature is allowing cloud/hosted contact centers to integrate diverse workflow tasks into a single contact center queue. Mark Colclasure is a sales engineer for inContact and he will walk you through several examples of…
Cloud Therapy: EP 024 – How SD-WAN Improves VoIP Call Quality
Learn how to improve your company’s VoIP call quality by adding SD-WAN to your Hosted VoIP service. Listen to Vonage Business‘ Sales Engineer, Jake Fry, explain how SD-WAN performs voice improving tasks like Forward Error Correction, Deep Packet Inspection and Multi-Path…
Cloud Therapy: EP 013 – SIP Faxing Best Practices
So your company is moving to SIP… but what about your fax machines? Long-time Level 3 sales engineer, Rich Prohaska, joins Mike to give us some great “best practices” for faxing (well) over SIP. Want more Cloud Therapy? Subscribe to us…
Cloud Therapy: EP 012 – The Best Business Phone Service
SIP? PRI? Hosted VoIP? We know you aren’t fascinated by any of them but which should your company be using? Your host, Mike Smith takes the mic and answers this question for IT Nation. Having worked with voice from every…
Cloud Therapy: EP 011 – SIP Trunking Installation Best Practices with Roger Arnett
Long-time voice and data engineer and current sales engineer for Fusion, Roger Arnett shares 5 best practices for installing SIP trunking. Roger has engineered hundreds of SIP installations and has gathered a vast amount of wisdom on this topic. From how…
Which Phone Technology is Best for Our Company? [Infographic]
CLICK HERE to download & save for later! Which 3 voice service providers does AeroCom recommend for your company? CLICK HERE How will AeroCom help your company? Which 3 voice service providers does AeroCom recommend for your company? CLICK…
Cloud Therapy: EP 010 – SIP Security Tips with Bill Bollinger
Appia’s Co-Founder and VP of Legacy Systems, Bill Bollinger, discusses his tips for IT Departments on SIP Security. As someone who’s been around VoIP for as long as anyone and who’s company has thousands of SIP hack attempts every…
Cloud Therapy: EP 009 – The Time James Cancel Learned How to Prepare for a VoIP Install
Today, James Cancel is in charge of Globalgig’s (formerly Velis4) N.O.C. in Los Angeles but prior to working at Velis4, James was once a Hosted PBX repair engineer… and boy did he learn a painful technical lesson once on a…
Cloud Therapy: Episode 001 – What is SD-WAN? [Podcast]
What is SD-WAN and what are the benefits? How does it compare to MPLS and other business WAN services? We bring an extremely experienced, long-time provider engineer, David Kline from TPx (formerly TelePacific) Communications, to answer all of these questions for…
What IT Pros Like & Dislike about Their Company’s Hosted VoIP Service
In a previous blog, I wrote about which hosted VoIP service providers are receiving the most reviews on our site and which are rated the highest. What do you think is the most commonly mentioned attribute of the reviews of…