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Get a Killer Contact Center System… Without Changing Anything
Did you know that you can get an incredible hosted contact center solution without having to change your phone system… or telecom provider? Neither did I – until yesterday. The Old Technology It started last week when our Client Development Executive,…
Mike Smith’s Brain Episode 23: VoIP SIP Trunks with Great Voice Quality
If your company has an on-premises VoIP system that requires SIP trunks… DON’T think the public Internet is your only way to receive dial-tone. Jerry, Rod and his trusty sidekick are here to tell you all about the next best thing in SIP…
Mike Smith’s Brain Episode 22: Dedicated SIP Trunking
Listen to Mike explain dedicated SIP trunking for VoIP phone systems and how it improves call quality. Also… watch for the editing error. Doh! INTERNS! Did you find it? Need a quote featuring the best 3 dedicated SIP providers for…
Mike Smith’s Brain Episode 21: Cloud Call Centers
Watch the A-Team rescue this IT guy from a Cloud Contact Center project. Need to know which 3 contact center solutions are the best fit for your company? Click below. MY TOP 3 About the Host Mike Smith is the Founder…
How to Get Perfect Call Quality on Your SIP Trunks – Part 2
As I discussed in Part 1 of this article, here is something I’m hearing a lot from IT Pros these days. IT Pro: “Do you know of a good SIP provider? We’re planning on implementing an IP-PBX for my company…
How to Get Perfect Call Quality on Your SIP Trunks – Part 1
Here is something I’m hearing a lot from IT Professionals, these days. IT Pro: “Who’s the best SIP VoIP provider? We are planning to buy a new IP-PBX for my company with approx. 50 users and we are leaning toward using SIP trunks (via…
What SIP Trunking Can Do for You!
Our February Tech of the Month spotlight is on SIP Trunking! Watch to find out the benefits and cost savings it will bring to your company. Cheers! Need an AeroCom expert to search the hundreds of SIP providers and tell you…
Mike Smith’s Brain E13: IPsec VPN vs MPLS
Welcome to E13 of @mikesmithsbrain. In this episode, mike proposes a tech scenario dealing with MPLS vs IPsec VPN WAN alternatives. Let’s see if your IT analysis skills measure up! Wich WAN technology would you choose to go with, given…
Uses of multi-line SIP Phones [INFOgraphic]
Multi-line SIP (and VoIP) phones are different than traditional multi-line telephones. With older traditional telephony systems, pressing a line button would just get you a new line with a dial tone. SIP multi-line phones offer a number of useful options…
Mike Smith’s Brain 11: PRI T1’s vs. SIP T1’s
Welcome to E11 of @mikesmithsbrain. This time, Mike answers the hypothetical question that was proposed in Episode 9, “should this company (with nationwide locations and ISDN PRI T1’s), switch to SIP T1’s? You can TELL US what technologies you’d like to…