Blog
Cloud Therapy: EP 025 – Contact Center Workflow Integration
Learn how inContact’s new contact center feature is allowing cloud/hosted contact centers to integrate diverse workflow tasks into a single contact center queue. Mark Colclasure is a sales engineer for inContact and he will walk you through several examples of…
SIP Service for Dialers
For those companies with call centers (or should I say “contact centers”), you know that some telecom service providers are not fond of dialers. Not to worry, I found some SIP providers that are happy to take your business. During…
Why Flip Flops are Pushing Companies to Cloud Contact Centers
I talk to a lot of IT people who tell me that they are looking at an on-prem phone system for their contact center because of the ROI. My response is always that the one thing that never shows up on…
Cloud Call Centers [INFOGRAPHIC]
This infographic explains cloud call center (cloud contact centers), and their benefits. Need an expert to tell you which 3 cloud contact center solutions are the best fit for your company? Click below. MY TOP 3
Cloud Call Centers [INFOGRAPHIC]
This beautifully designed infographic explains cloud call centers and their benefits. Need an expert to tell you which 3 cloud contact center solutions are the best fit for your company? Click the button and find out for free. MY TOP…