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Auto Attendant vs I.V.R. [Video]
In this video, the President of AeroCom, Mike Smith, explains the difference between an auto attendant and an IVR system, in regards to a hosted VoIP, business phone system. Learn when your company needs an auto attendant vs. when an…
The difference between Auto Attendant and I.V.R.
“What phone system features are must-haves, for your company?” I say to a customer interested in getting quotes for hosted VoIP. “Voicemail to email, call transfer and IVR” the customer says. Hearing “IVR” I immediately stop. “This customer must be…
Get a Killer Contact Center System… Without Changing Anything
Did you know that you can get an incredible hosted contact center solution without having to change your phone system… or telecom provider? Neither did I – until yesterday. The Old Technology It started last week when our Client Development Executive,…
Cloud Call Center – The Way of the Future
Simply put, Cloud Call Centers (a.k.a. “Cloud Contact Centers”), are the way of the future. In this day and age, you can’t afford to be bogged down by slow or outdated systems while being overwhelmed with multiple channels of customer communication.…