Hosted PBX is the Largest Growing Segment of the Business VoIP Market

According to Infonetics Research, studies show that particularly strong growth has stemmed from the hosted PBX segment – with larger organizations migrating from on-premise telecom services to cloud solutions to not only save money, but also improve flexibility. The benefits of having PBX infrastructure in the cloud by a third-party provider has freed businesses from restrictive internal systems and has allowed them to broaden their horizons with VoIP and unified communications. Businesses of all sizes can take advantage of VoIP and Hosted PBX, giving the industry a large market for services.

Report spokeswoman, Diane Myers, said “The size of the business is irrelevant when it comes to harnessing newer communications platforms since the scalability of remotely hosted services powered by cloud computing lets everyone from the small business to the multinational take advantage of the change in technology.”

While the market is continuing to grow at a steady pace and are exceeding analysts expectations, this accessibility means that the market still has plenty of room to grow.

Here are a few features of Hosted PBX that can make your company more effective and efficient and render it more productive include:

• Advanced CRM features allow you to groom your company image with customers. You can have auto-attendants, voice recording, presence management, music on hold etc
• Use voicemail and voicemail transcription to email for more fluid communication
• Use analytics to view statistics of your communication activity and generate reports
• Get lines with numbers of your choice so as to be more present in certain areas for a perception of proximity among your customers