Hosted PBX: 5 Features That Can Optimize Your Business

With the addition of an IP interface to PBX technology, businesses can now work from virtually anywhere in the world. With little restriction to locations, productivity has risen with businesses that are using this technology. Many businesses are not familiar with the first step to maximizing their productivity with Hosted PBX.

Here are the 5 features you should know that can optimize your business:

1. Voicemail

The voicemail feature has been able to save small to medium size business time and money since they don’t have calls backed up on their call queue. With this feature, you can customize what message you are sending with the voicemail since it may not always be a worker or customer calling consistently. The functionality of having the voicemail logged for your convenience is peace of mind for business that fear of losing new prospects because they did not get the message right away.

2. Automated Attendant

This feature has been critical for small businesses that need someone to answer and direct calls but do not want to have a physical person taking the time away from other duties around the office. The trick to have a great automated attendant is keeping the call directing menu short with only a 15 second conversation with customer service.

3. Call Forwarding

Some PBX systems do not have the capacity to forward calls to the correct person in a timely manner which can hurt the customer experience. Make sure your Hosted PBX provider confirms that you would be able to automatically forward calls to various destinations.

4. Conference Calling

Employees should be using this Hosted PBX feature instead of writing lengthy email to each other back and forth. Conference calls can save your business productivity time and the long days of emails.

5. Call Accounting

The data collection of calls can help save your business evaluation time. This feature allows you to see which employees are spending too much time on the phone and if the automated attendant is causing customers to be in the menu for too long. The ability to have this information also helps you check and compare your records to the PBX server for any billing issues as well

If you have any further questions about what provider you should be researching for your business needs, please contact AeroCom today to speak with a Genius.

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