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AI Call Center Software Overview for 2026
Your company has a call center and you’re wondering what AI can actually do for your business today and whether it’s time to start evaluating AI call center software. In this video, I cover the key AI features that modern…
Zoom Phone – What’s New in 2026?
You work in IT for a company that’s in the market for a new phone system, and Zoom Phone is something your organization has heard of — but you’re wondering what’s new with Zoom Phone in 2026.In this video, I…
Microsoft Teams Phone System Education Pricing
You work in IT for a medium to large size school or university that’s in the market for a new phone system, and Microsoft Teams Phone System is one of the options you’re considering — but you’re wondering how much…
My favorite 3 things about Intermedia Unite Business Phone System
Your company is in the market for a new cloud phone system, and you’re wondering which service providers your organization should be quoting and what features matter most for a company your size. One of those providers worth a serious…
Call Center Software Comparison: The 2 types of pricing and which is best
Your company has a call center and you’re in the market for new call center software — but you’re wondering what type of pricing model is the best fit for your organization. In this video, I cover the two main…
SD-WAN & SASE Solutions Comparison: Are small sites a fit?
Your company is in the market for SD-WAN or SASE, but you have small sites — and you’re wondering if the solution is still a good fit for locations that size. In this video, I cover why small sites are…
Enterprise AI: Recognize and Protect PII
Your company is in the market for an enterprise AI solution, but there are a lot of options out there. What features should you consider must-haves? One of them is the ability to recognize and redact PII. In this video,…
Dialpad AI Agent: Live Demo & Review 2026
Your company is in the market for a new phone system or contact center software solution — and you’re wondering what AI can actually do for your business today. One of the most exciting new products in the space right…
My favorite 3 things about Zoom Phone for large companies
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about Zoom Phone, but you’re curious if it is good for larger companies? In this video, I’m going to go…
SD-WAN & SASE Solutions Comparison: Cato, Palo, & Versa — Reduce Latency with Single-Pass Architecture
Your organization is shopping for an SD-WAN or SASE solution and latency is a top priority. In this video Mike Smith explains why single-pass architecture is the key to reducing latency across your wide area network and which vendors do…