3 Frequent Troubles with a Hosted PBX Provider RESOLVED

Are you afraid to make the jump into a Hosted PBX service?

Many businesses are excited for the new technology and benefits of having a Hosted PBX but aren’t sure if they want to trust the hosted communication system. The horror stories of a Hosted PBX are not truly the technology’s fault rather the provider that was chosen.

Here are the common Hosted PBX provider issues that a business, maybe yours, is facing today:

1. Those unexpected charges on your monthly bill

There are many new Hosted PBX providers popping up everyday with the most enticing deals for small and medium sized businesses. However, these appealing prices usually do not stay the same with these types of businesses.

Some of the additional charges include:

1. New features added

2. Termination fees

3. Customer service/Troubleshooting fees

Remember, always read the fine print of a contract/brochure/ad/etc to see these sneaky price additions. If you are not sure, ASK! If you are feeling pressured with no time to ask, that service provider may not be the best choice. These types fees are avoidable and shouldn’t be unexpected.

2. The not so basic configuration/compatibility problems

If you are setting up your hosted communication interface, make sure that your quality and speed of internet that you intend to use for your service is up to par with the technology. Some providers fail to educate their small/medium sized business clients on the compatibility requirements. Most of the issues are due to lack of internet bandwidth

(Bandwidth is the speed at which data is transferred).

Another compatibility requirement that you may not been advised by your provider is your phone equipment. It is best to use a VOIP phone instead of a landline phone. The investment in VOIP phones will be worth the quality calls and efficiency in the long run.

3. The poor call quality your customers are complaining about

Your Hosted PBX provider may be the result of your poor call quality. These issues can range from:

1. Experiencing one sided calls where only the caller may hear the receiver but not vice-versa

2. Calls being directed to 2G network since there is insufficient bandwidth

3. Call configuration are resulting in different numbers at different times of the day

These common hurdles that businesses face when they sign up with a poor Hosted PBX provider can easily be avoided. I recommend to first screen the providers that do not bind you to a contract. Then, choose a provider that will allow you to take the time to test out the connection and understand their interface.

If you are looking for a new Hosted PBX provider and need some help with weeding out the poor choices, contact an AeroCom Genius today.

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