Masergy Wins National Customer Service Association Award

 
Press Release Source:Marketwire

Company Recognised as All-Star Service Organisation of the Year for Maintaining Outstanding Customer Service Culture

DALLAS, Texas, United States – Masergy Communications Inc. has announced that is has been named 2013 All-Star Service Organisation of the Year by the National Customer Service Association (NCSA).“Because of the excellent nominations received by the NCSA, it is a challenge for NCSA’s All-Star Award Committee to select the single business to recognize,” stated Bill Crutcher, President of the National Customer Service Association. “At Masergy, customer issues are dealt with swiftly and most importantly, their employees are empowered to fix problems expeditiously. Masergy is most deserving of this award given their outstanding and consistent commitment to Service Excellence for all customers.

”This announcement follows the validation of Masergy’s commitment to customer service with its record “best-in-class” Net Promoter Score (NPS®) of 59.3 percent – far above the 11 percent industry average. Satmetrix’s Net Promoter Score is based on direct customer feedback measuring their likelihood of recommending a company’s products and services, and has become the worldwide standard for organizations to measure, understand, and improve their overall customer experience.
“Masergy provides a superior level of customer service that far exceeds industry expectations,” said Chris MacFarland, CEO of Masergy. “We are honored that the NCSA has acknowledged our commitment and pledge to continue setting new standards for customer service and support.”

As the 2013 NCSA All-Star Service Organisation of the Year winner, Masergy will be highlighted in an upcoming issue of Customer First – the Journal of the National Customer Service Association.

Masergy is a provider of managed networking and cloud services.

The National Customer Service Association is the ultimate provider of customer service education, development and support in the United States. The annual award is presented to a single business that consistently maintains a focused culture of service excellence.