8X8 Launches Newly Enhanced Contact Centre

 
Press Release Source:8×8, Inc.

Tuesday, January 21, 2014 | 16:31 CET | News – Cloud communications provider, 8X8 has announced the completion of a significant upgrade to its Virtual Contact Centre (VCC) cloud-based call centre software offering, designed to improve an organisation’s customer relations, enhance the management and productivity of their call centre agents and guarantee the security of the call centre environment. 8X8′s VCC service is available as a single point service or as an integrated component of 8X8′s Virtual Office cloud-based telephony and unified communications services. The first in a series of upcoming enhancements, VCC 8.0 is available immediately and includes key features such as: system status optimised for mobile devices, virtual queuing, increased agent and supervisor productivity, customisable SMTP services, local CRM enhancements, chat interface and multi-browser support. Virtual Contact Centre 8.0 is currently available and has already been provided free of charge to existing customers of 8X8 Virtual Contact Centre services.

About 8X8, Inc.
8X8, Inc. (NASDAQ:EGHT) is a provider of unified communications and collaboration, or UCC, services in the cloud to small and medium businesses, or SMBs, and mid-market and distributed enterprises. The company delivers a broad suite of UCC services to in-office and mobile devices spanning cloud business VoIP, virtual meeting, call center software and virtual desktop through our proprietary unified software as a service, or SaaS, platform. For additional information, visit www.8X8.com, or connect with 8X8 on Google+, Facebook, LinkedIn and Twitter. About Learn4Life Learn4Life is a growing network of public charter schools. Our mission is to connect students to one of our partnered resource centers located throughoutCalifornia, and each student receives a personalized learning plan to help them reach their goals. Students who attend Learn4Life schools are all taught individually in a one-on-one setting, on a personalized track to graduation. With thousands of success stories already and many more to come, Learn4Life schools are on the cutting edge of education reform.