5 Questions You Didn’t Know To Ask Your SaaS Provider

Making sure that all of your questions and answers are clearly laid out in your service level agreement (SLA), can avoid some costly surprises by your SaaS provider. With most businesses of all sizes switching to a SaaS platform you can expect a standard service from your third-party provider. Making sure that you understand your business needs and having these questions answered by your SaaS provider will prove to be beneficial in more ways than one.

1. What is the compensation for data loss?

The average SLA will offer credits for certain levels of your missed service in the event of data loss. Even so, in some cases your SaaS provider might only compensate its customers in the thousands even though your impact could be in the millions. Also, the average SLA will set limits of liability for things such as hackers, overwriting by another application, application closure etc. Make sure that the liability and compensation are clearly defined in your SLA and make sure that you understand and discuss the risks prior to signing the agreement to avoid confusion in the future.

2. How do they structure their cloud?

It is crucial to ask your provider about their disaster recovery measures, and to request a clause in the agreement that they plan to test it throughout the year and that the results will be disclosed to their customers.

3. How often do they test their disaster recovery measures?

It is crucial to ask your provider about their disaster recovery measures, and to request a clause in the agreement that they plan to test it throughout the year and that the results will be disclosed to their customers.

4. How do they define uptime and downtime?

Ask your provider for a detailed definition of what they consider to be uptime and downtime and make sure that you are aiming for a percentage of 99.9%. The overall definition of downtime may vary with SaaS providers which affects the value of their data management. Having knowledge of this will help you select the appropriate SaaS provider for your business.

5. Can you pay extra for priority treatment?

Make sure you shoot for that VIP treatment. If it’s within your budget, ask your provider if you can pay a little extra to have the top priority in the event of data loss, so that your end-users can get back online ASAP.

Tip: Make sure that you spend time shopping for the correct SaaS provider. Taking the tine to do so could be important to the success of your business.

To receive more information regarding SaaS or if you need help finding your preferred provider, contact AeroCom today and speak to our team of “Geniuses”, (877) 465-3505 or visit our website at www.aerocominc.com