Hosted PBX has become a very popular the in the last couple of years. As you may know, PBX (public branch eXchange) is a technology where a call can be routed to various extensions. With these advances in technology, users no longer need to have a closet space to hold the PBX hardware since carriers are now providing the service to host the calls.
With the latest trend of Hosted PBX, the emergence of providers has increased almost each month. Along with the rising number of providers are the different types that range with large nationwide carriers to a smaller, local carrier, If you are looking for service quality then you may want to consider a local telecommunications carrier.
:How do you know if a local carrier will be the best choice for your hosted PBX? Here are a few tips to help you out:
1) Quality of Service
Network Problems can occur at anytime for users due to various reasons such as congestion or latency. If you choose to have the same provider for both your Hosted PBX and high speed Internet, then you would be able to hold them accountable for any issues that may occur. When you have a local carrier, it would be easier to get a hold of customer service for issues that may be occurring to your quality of calls.
2) Customization
Many local carriers have a team that can help build you a customized package for your business needs. Since your business is unique, your Hosted PBX provider should be unique as well! The relationship you build with a local Hosted PBX provider would be able to further customize your needs as time goes by and your business demand changes.
3) Professional Installation
When choosing a Hosted PBX provider, sometimes you are left with the installation of your hardware. Local carriers, on the other hand, will most likely install the equipment for you with the help of a professional on-site technician. Also, the equipment you will receive will be already tested and built beforehand.
For more information about Hosted PBX providers, please contact AeroCom today to find out your two best choices for your specific business needs.
(source: http://old.telcentris.com/wp-content/uploads/2012/07/banner-solutions-hosted-pbx.jpg)
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