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Does your company need a call center queue, a ring group or a hunt group? | The Best Business Phone Systems
Your company is in the market for a new phone system, but as you’re shopping around, you’re not sure if you should be asking for a call center queue, a ring group, or a hunt group? In this video, I…
Why have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software?
Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3…
The Best Cybersecurity Awareness Training Vendors Do These 4 Things
Your company is trying to find a good cybersecurity awareness training vendor. But there are a ton of vendors. What’s the difference? In this video, I explain 4 things the best cybersecurity employee training vendors provide. Want my recommendations on…
What is an Intelligent Virtual Agent (IVA), for AI call center software?
If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).…
Microsoft Teams Phone Pricing Breakdown for 2024
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. Well, how much does it cost in 2024? In this video, I’m going to give you all the pricing information you need,…