A New IVR System Doesn’t Have to Break the Bank
One of the biggest compliments a customer can give is positive feedback on how responsive and timely your business is. It’s important to stay on top of customer service and ensure that your resources are not overloaded with support calls. How you respond often depends on the situation. Sometimes you need to call and give a specific, customized answer. And others may require a more generic response or announcement that can be automated to save you time.
A Cloud Interactive Voice Response (IVR) system helps improve communications and assists customers with their needs. Many companies are looking to IVR to reduce call handling costs. A Cloud IVR system is an interactive software application that is hosted by a third party and enables users to interact with a database through the keypad of a phone or voice commands.
What’s in it for you?
Manage Company Campaigns With Ease. IVR gives you the ability to launch campaigns, polls and surveys through the system. Schedule, fill up the queue and prioritize notifications.
Keep Your Customers Informed. In the case of any disaster recovery or changes in service, IVR gives you the ability to proactively notify customers quickly and efficiently.
Reach More People in Less Time. Automation allows you to reach an entire customer base, or segment of customers in a matter of minutes. This allows you to be more proactive and frees up your resources to focus on other projects.