Key Features of Hosted PBX

September 10, 2013 Aerocom

 
We know what Hosted PBX is and what it can do for you and your company.

But what are the key identified features that stand apart from traditional phone systems?

These advanced features provide added mobility, call management, and flexibility to your voice communicated. Most importantly, a Hosted PBX gives you access to these key features without the up-front costs of traditional phone systems.

Below, we offer 10 of the most compelling features and benefits that apply to most Hosted PBX systems on the market today:

Find-Me, Follow-Me –

  • Usefulness is limited to workers who are regularly away from the office and need to receive calls
  • Allows employees to set their phone to ring other numbers (such as a cell phone) when they are away from their desk
  • Companies don’t have to publish and maintain a list of numbers

Unified messaging –

  • Retrieve voicemail messages from your phone, PC, or as a .wav file in your email inbox
  • Check, save, delete and forward all messages with a simple point and click control

Pay-as-you go –

  • Pay for only the phones you need and add them one at a time

Monitored Extensions/Busy Lamp –

  • Monitor key extensions throughout your organization
  • Know when coworkers are unavailable due to an active call

Direct Inward Dialing (DID) –

  • Every phone in your business has its own dedicated number
  • Reduces call volume going through the front desk- giving back valuable administrative time

Extension Dialing –

  • Extension to extension dialing

Disaster Recovery –

  • Phones will work on any broadband connection (as in in an office)
  • If phones are completely destroyed, voicemail and calls can be forwarded to your cell phone

User-Friendly Phone Customization –

  • Point and click ability to change functionality of buttons on any phone
  • Phone configurator makes making changes fast and easy

Auto Attendant –

  • Answers all phone calls (if nobody in the office is available to answer)
  • Transfers and directs caller to the appropriate extensions and takes messages
  • Never miss an important call!

Web Portal –

  • Manage messages and configure your phone from any web browser
  • Manage your entire system system from your desktop
  • Offers an easy way to have control over all of your calls and messages

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