Enterprise Hosted Call Center

 
For mid-size and large companies seeking scalability and flexibility in call center operations, the enterprise hosted call center platform out performs the costly predictive dialers of hardware-based systems. Beyond offering truly adaptive predictive dialing, this cloud-based platform manages and seamlessly blends together all communications channels, including inbound and outbound calling, e-mail, video chat, voice chat, IVR voice messages,SMS and fax, to help businesses streamline operations and provide better customer service. Callers receive excellent service, and the organization enjoys enhanced productivity and improved customer relations.

Happier callers and a more-productive call center

The virtual call center relies on cloud servers to host phone traffic to and from an organization, so the system receives, routes, queues and handles telephone calls in the most efficient way. When using an expertly-designed hosted call center, consumers are quickly placed in contact with the agent best-suited to meet their needs, while managers retain clear visibility and firm control over all operations.

Although cloud hosting is invisible to callers, many consumers are favorably impressed by faster connections, fewer dropped calls, and more-intelligent routing of their inquiries when using hosted call centers instead of hardware-based call centers. By operating a cloud-based contact center, the organization retains all the advantages of providing in-house sales and customer service while avoiding the disadvantages of older predictive-dialing technologies. A hosted call center increases efficiency and productivity, and offers the best flexibility and scalability for mid-size and large companies.

Better than predictive dialers

Since the system is cloud-based, contact-center agents and managers can be geographically located anywhere. Agents can work from any broadband-enabled location worldwide, using only a computer and headset. The enterprise hosted call center includes all predictive dialing and answering-machine detection functions, plus integrated recording and messaging. And, the interface is completely customizable to fit an organization’s existing IT configuration.

Call agents connect more often and more effectively

AeroCom’s partners offer platforms that feature a real-time dashboard and control panel to allow remote managerial control of the enterprise hosted call center. And, the platform gives decision-makers powerful tools for reporting and management, including the ability to view agent performance statistics and quietly monitor calls in real time, as well as the flexibility to change marketing campaigns on-the-fly. Best of all, IT organizations can avoid investing in hardware-based systems that offer only legacy predictive dialing functions without expansion capability.

Advantages & benefits of a hosted call center

• Consistent, coordinated customer contact across all communications channels
• Exceptional caller experience
• No investment in legacy hardware, only a monthly service fee
• Intuitive, customizable interfaces for customers, agents and management
• Easy training and coaching for agents
• Real-time business intelligence and statistical reporting
• Operational flexibility, including enabling agents and managers to work remotely

Leadership in call-center technologies

With ten years of experience in providing hosted call center solutions for enterprises, AeroCom is the leader in cloud-based communications services.

AeroCom offers comprehensive communications solutions that supersede predictive dialer legacy technologies and autodialer calling systems. Our approach leverages the brainpower of our technologists and pricing experts to create customer-focused business solutions that make your job easier. To learn more, contact us today.