Mike Smith's Brain
Don’t do these 5 things, if you’re deploying a cloud phone system for a medium or large size business
You’re tasked with replacing your medium or large size company’s phone system (hundreds or thousands of employees), you may have noticed it is NOT the same as installing the same thing for a small company. In this video, I review…
6 Ways to Integrate your Call Center Software with Microsoft Teams Phone
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but not sure how to integrate your call center software with Microsoft Teams Phone System. In this video, I will show you…
AI Call Center Software that Integrates with Salesforce Einstein 1 AI
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
1 Shared Device License for Microsoft Teams Phone can be used across 5 Phones
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but your company has multiple desk phones, but they all use the same extension, and are shared by multiple people who work…
How to Stop Agents From Putting Themselves on Do Not Disturb | AI Call Center Software
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…
Microsoft Teams Phone vs Zoom Phone 2024 Comparison
Your company is in the market for a new phone system and you’re wondering which is better: Microsoft Teams Phone or Zoom Phone? In this video, I’m going to list off the main differences in features and costs between Teams…
Why does that agent have so much Silent Time? | AI Call Center Software
Your company’s call center agents might have a lot of silence on their customer interactions. This could be an indication for a training opportunity. In this video, I’m going to explain how your company can use AI call center software…
What can Microsoft Copilot AI do for Teams Phone and Call Center?
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but what is Microsoft Copilot AI for Teams Phone and Call Center? In this video, I’ll explain how Copilot can benefit your…
What are the Qualifying Questions with a bot (IVA)? | AI Call Center Software
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) would be a good fit for your company, but not sure where to start? In this video, I’m going to explain why identifying the…
The Queues App for Microsoft Teams Phone | Mike’s Pre-Launch Review
You’ve heard about the Queues app for Microsoft Teams, but you aren’t sure if it can handle your company’s call center requirements. I’ve researched the Queues app and talked to industry leaders, and in this video, I’ll tell you what…