Mike Smith's Brain
Calling Plan or Operator Connect? | Microsoft Teams Phone System
Your company is looking into Microsoft Teams Phone System. But for the dial plan, should you company buy a calling plan from Microsoft, or use Operator Connect? In this video, I cover whether Teams Operator Connect or Microsoft Calling Plan…
Why are Large Businesses Moving to Cloud Phone Systems?
Your company is considering moving over a cloud phone system and wondering why so many large companies are moving over. In this video, I explain why cloud business phone systems have been growing rapidly and why it’ll keep growing. Want…
Should Your Company Purchase Microsoft Teams Phone Standard From Your Operator Connect Provider?
Your Operator Connect Provider is offering to sell your company Teams Phone Standard. Should you buy it from them or buy it from your existing seller of 365? In this video, I explain why your company should purchase Microsoft Teams…
The Biggest Differences Between Cloud and On-Prem Phone Systems for Medium-Large-Size Businesses
Your company is ready to move off your existing on-prem phone system, and you understand this means you’re probably going to move to a cloud phone system. What are the major differences you’re going to need to prepare for? In…
Which Call Center Software Features are Recommended for Your Company?
Your company needs to upgrade your call center software, and you’re wondering which features you should be looking into. It depends on the type of call center you have, and the size of the call center. In this video, I…
Call Queue Routing Options with Microsoft Teams Phone System
Your company needs to upgrade your phone system, and Microsoft Teams Phone is something you’re considering. But today your company has a call queue, for calls coming in on the main line. And it routes a specific way. Can Teams…
Is Call Quality a Problem with Business Cloud Phone Systems? (UCaaS)
You’re tasked with replacing a medium-large-size company’s phone system (hundreds or thousands of employees), and you’re wondering if the call quality for business cloud phone systems is good. In this video, I go over 5 mandatory preparations for your company…
How long does it take for Microsoft Teams Phone System to install for a medium-large-size company?
Your company is looking into Microsoft Teams Phone System and you’re wondering how much lead time should you expect to allow, for the installation? I’ve installed Teams Phone a lot. In this video, I’ll tell you how long it takes,…
What Practical Benefits does AI Bring to Call Center Software?
Your company needs to upgrade your call center software, and you’ve heard a little about AI. Does AI have practical benefits for small or large size call centers? In this video, I go over practical benefits AI can provide for…
RingCentral vs. Microsoft Teams Phone | Reviewing the differences for a medium-large-size company
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about RingCentral and Microsoft Teams Phone system, but you’re not sure which one is better for your company. In this…