Mike Smith's Brain
The Best SD-WAN Solutions in 2025
Your company is in the market for an SD-WAN solution, but which vendors should be on your network team’s short list in your evaluation? In this video, I will help your company choose the best SD-WAN solution for your company.…
Is Microsoft Teams Phone Operator Connect Better Than Direct Routing as a Service for a Med-Large-Size Company?
You’re a medium to large size company and wondering if Microsoft Teams Phone Operator Connect is better than Direct Routing as a Service? After getting to know both products for many years, I have a strong opinion on this. In…
Should you Install a new Cloud Phone System at the same time as a new Call Center Software Application?
Your company is planning on replacing both your phone system and your call center software. Does timing matter? Should you stagger the installations or do them both at once? In this video, I cover some downsides of staggering and 3…
Why it might be time to move off your VeloCloud SD-WAN Solution
Your company has a VeloCloud SD-WAN solution (which is now VMWare, Which is now Broadcom), and the contract is up for renewal. It’s been in place for several years, so you’re wondering “is VeloCloud still one of the best SD-WAN…
Should our Business’ Cloud Phone System Provider be in close proximity?
Your company is considering buying a new cloud phone system, but you are wondering if your provider needs to be close in proximity to your office. Geography should be considered but maybe not in the same way you’re thinking. In…
Calling Plan or Operator Connect? | Microsoft Teams Phone System
Your company is looking into Microsoft Teams Phone System. But for the dial plan, should you company buy a calling plan from Microsoft, or use Operator Connect? In this video, I cover whether Teams Operator Connect or Microsoft Calling Plan…
Why are Large Businesses Moving to Cloud Phone Systems?
Your company is considering moving over a cloud phone system and wondering why so many large companies are moving over. In this video, I explain why cloud business phone systems have been growing rapidly and why it’ll keep growing. Want…
Should Your Company Purchase Microsoft Teams Phone Standard From Your Operator Connect Provider?
Your Operator Connect Provider is offering to sell your company Teams Phone Standard. Should you buy it from them or buy it from your existing seller of 365? In this video, I explain why your company should purchase Microsoft Teams…
The Biggest Differences Between Cloud and On-Prem Phone Systems for Medium-Large-Size Businesses
Your company is ready to move off your existing on-prem phone system, and you understand this means you’re probably going to move to a cloud phone system. What are the major differences you’re going to need to prepare for? In…
Which Call Center Software Features are Recommended for Your Company?
Your company needs to upgrade your call center software, and you’re wondering which features you should be looking into. It depends on the type of call center you have, and the size of the call center. In this video, I…