Mike Smith's Brain
The 4 Types of SD-WAN Solutions and Which is Best for Your Company
Your company is in the market for SD-WAN. Maybe you’re replacing your MPLS network, or maybe you’re replacing your existing SD-WAN network. What’s available in 2025, and which is best for your company? In this video, I cover 4 types…
Tips on Replacing a Cisco Unified Communications Manager (CUCM) Phone System
Your company currently has a Cisco Unified Communications Manager Phone System (CUCM), and it’s end of life. What do you need to know about replacing it? In this video I explain 6 things you need to know before replacing your…
Is Microsoft Teams Phone System Good for Large Companies?
You work for a medium to large-size company and the company is in the market for a new phone system. You’re considering Teams Phone System, but you’re wondering if it’s good at scale. In this video, I explain why Teams…
The Best AI Contact Center Software for Large Customer Service Call Centers has 7 things
Your company has a large customer service department and it’s time to shop for a new contact center software. A lot of vendors are available and we know you want some AI, but who is the best for customer service…
How Microsoft Teams Phone can Replace your Company’s Mobile Phone Provider
Your company is looking into Microsoft Teams Phone System, and your company also pays for mobile phones for many of your users. Should you pay for both? Can Teams Phone replace your company’s mobile phone provider? In this video, I…
The Best SD-WAN Solutions in 2025
Your company is in the market for an SD-WAN solution, but which vendors should be on your network team’s short list in your evaluation? In this video, I will help your company choose the best SD-WAN solution for your company.…
Is Microsoft Teams Phone Operator Connect Better Than Direct Routing as a Service for a Med-Large-Size Company?
You’re a medium to large size company and wondering if Microsoft Teams Phone Operator Connect is better than Direct Routing as a Service? After getting to know both products for many years, I have a strong opinion on this. In…
Should you Install a new Cloud Phone System at the same time as a new Call Center Software Application?
Your company is planning on replacing both your phone system and your call center software. Does timing matter? Should you stagger the installations or do them both at once? In this video, I cover some downsides of staggering and 3…
Why it might be time to move off your VeloCloud SD-WAN Solution
Your company has a VeloCloud SD-WAN solution (which is now VMWare, Which is now Broadcom), and the contract is up for renewal. It’s been in place for several years, so you’re wondering “is VeloCloud still one of the best SD-WAN…
Should our Business’ Cloud Phone System Provider be in close proximity?
Your company is considering buying a new cloud phone system, but you are wondering if your provider needs to be close in proximity to your office. Geography should be considered but maybe not in the same way you’re thinking. In…