Mike Smith's Brain
CrowdStrike vs. Microsoft Defender for Endpoint Comparison
You’re an IT professional and your company is in the market for an Endpoint security solution, sometimes known as Endpoint Detection and Response, EDR. In 2025, two of the biggest names in the that category are CrowdStrike and Microsoft Defender…
Zoom Call Center Software Review 2025
Your company is in the market for call center software and you heard Zoom has thrown their hat into the ring, in this category. Zoom is a big name in conferencing, but are they good at call center software? In…
My Top 4 Questions to Determine the Best Business Phone System for Large Companies in 2025
You work for a large company (hundreds or thousands of employees), and your phone system is end of life… so it’s time to start the phone system replacement project. But which phone systems are thee best for a large company,…
Microsoft Teams Phone System Pricing for Large Companies in 2025
You’re a medium to large-size company (hundreds to thousands of employees), and your company in the market for a new phone system. You’re considering Teams Phone System, but you’re wondering how much it costs and is the pricing different for…
7 Benefits AI Adds to Call Center Software
YouTube, WordPress, & SpiceWorks Your company is in the market for new call center software, and you’re wondering what benefits AI can add? In this video, I cover 7 of my favorite benefits AI can add to your call center…
The 4 Types of SD-WAN Solutions and Which is Best for Your Company
Your company is in the market for SD-WAN. Maybe you’re replacing your MPLS network, or maybe you’re replacing your existing SD-WAN network. What’s available in 2025, and which is best for your company? In this video, I cover 4 types…
Tips on Replacing a Cisco Unified Communications Manager (CUCM) Phone System
Your company currently has a Cisco Unified Communications Manager Phone System (CUCM), and it’s end of life. What do you need to know about replacing it? In this video I explain 6 things you need to know before replacing your…
Is Microsoft Teams Phone System Good for Large Companies?
You work for a medium to large-size company and the company is in the market for a new phone system. You’re considering Teams Phone System, but you’re wondering if it’s good at scale. In this video, I explain why Teams…
The Best AI Contact Center Software for Large Customer Service Call Centers has 7 things
Your company has a large customer service department and it’s time to shop for a new contact center software. A lot of vendors are available and we know you want some AI, but who is the best for customer service…
How Microsoft Teams Phone can Replace your Company’s Mobile Phone Provider
Your company is looking into Microsoft Teams Phone System, and your company also pays for mobile phones for many of your users. Should you pay for both? Can Teams Phone replace your company’s mobile phone provider? In this video, I…