There are many voice options for a business today – are you familiar with your options?
A business has the option of having an on premise-based solution or a hosted PBX solution for their Voice over IP (VoIP) phone system. It is important that a business is well educated in both voice technologies in order to make the right choice for their business needs.
An on premise-based solution is when a business has the hardware for their phone system on-site. On the other hand, a hosted PBX solution is when a business has their phone service connected through an internet connection with the help of a provider who also maintains the equipment at their off-site cloud data center.
If you are looking for a technology with features such as queues, interactive voice response (IVR), and hunt groups, but don’t want to worry about the latest feature update on your own, then a hosted PBX solution may be a great option for you.
Regarding Total Cost of Ownership (TCO), the option of having a hosted PBX may be what you are looking for if you are on a hunt to lower costs. However, it may be dependent on the size of your business if this is the absolute advantage over an on premise- based solution.
If your business is growing consistently every year, then you should be considering using the advantages of a hosted PBX solution. It may be pointless for a business that is expecting growth to invest in an on-premise solution since you would need to purchase a larger appliance along with other hardware to meet your business needs.
If you are looking for more guidance on your specific voice solution for your business, team up with an AeroCom Genius today to see your best technology recommendation along with the best quotes with the best providers.
