To Learn More About Hosted IVR Press 1 Now…Or Wait For An Operator…;

For hours and company locations please press 1; for company directory please press 2; for an operator please press 0. I’m sure we have all heard this automatic response before, but did you know that by switching to a Hosted Interactive Voice Response (IVR) your company could save hundreds of thousands of dollars a year? I don’t know about you, but I think that sounds like a pretty sweet deal.

I mean who doesn’t love to save money? Hosted IVR is beneficial to small, medium and large companies because overall it saves your business time and money. It isn’t necessary for a trained employee to be sitting on the phone all day long answering simple questions like the companies address, phone number or operating hours.

With a Hosted IVR system, you don’t have to worry about your callers not being attended too, because with an IVR system it never takes a break! That means, no vacation days, no lunch breaks, nothing! It answers every call and provides information to your callers 24/7. It will help narrow down your callers needs and will give them an option to speak to a representative or operator if their question was not answered.

A benefit for a smaller company investing in Hosted IVR is that it can make your company look larger than it is. By giving menu options to different departments it makes your company look more official and that they are speaking to the head of each department to answer their questions. You can set up Hosted IVR to individual mail boxes as well so that your caller always has the option to leave a message in case you need to get back to them.

Another advantage to an IVR solution is that it gives callers the feeling that they are being attended too. Instead of waiting to speak to an operator for ten minutes you can get most if not all of your questions answered just by the IVR system. IVR systems are commonly found within companies that are looking to improve their customer service. Some reasons why you should choose and IVR system include:

• Traditional on-site systems require large upfront costs
• Hosted IVR can be deployed in hours instead of months
• There are no maintenance or support costs with our hosted IVR solution
• No IVR hardware for your IT department to manage
• Hosting provides instant scalability
• Our IVR solution provides redundancy and failover