Microsoft Teams Phone System Nonprofit Pricing

You work in IT for a medium to large size nonprofit, and your organization is in the market for a new phone system — but you’re wondering if Microsoft Teams Phone System is a good option, and whether the pricing is any different for nonprofits than it is for regular companies?

In this video, I’m going to go over Zoom Phone and cover what your medium-large-size business needs to know in 2026.

Want a demo and quote on Zoom Phone? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

You work in IT for a medium to large size nonprofit and you’re in the market for a new phone system, but you’re wondering — is Teams Phone a good option, and is the pricing any different for nonprofits than it is for regular companies? My name is Mike Smith, I’m the president of AeroCom. Let’s put our heads together on this.

My Recommendation

If you’d like my recommendation on the best Teams Phone System companies your organization should be quoting, reach out and contact me. Send me an email or give me a call at 714.593.0011. It doesn’t cost you anything to get my recommendations, and I will get you better pricing on Teams Phone System than if you go out and get pricing on your own. Join the thousands of other IT professionals who have used me to help their company make a better decision in a fraction of the time. Also don’t forget to subscribe to the YouTube channel and go check out our website AeroComInc.com — you can read and write reviews on service providers and filter by features like Teams Phone System.

A Few Things to Note Before We Get Into Pricing

I’m going to be focusing on medium to large size nonprofits — at least 50 users or more on Teams Phone System. Things are a little different for smaller nonprofits, so that’s outside the scope of this video. The second thing to note is that a lot of this video focuses on Operator Connect, because if you’re a medium to large size nonprofit looking into Teams Phone System, Operator Connect is going to be the way to go. Also, Teams Phone pricing always has two components — licensing and a calling plan. Keep that in mind as we go through the numbers.

Two Pricing Categories for Nonprofits

I’m going to break Teams Phone System pricing for nonprofits into two categories. The first is if your organization has Business Standard, Business Premium, E1, or E3 licensing. The second is if your organization has E5 licensing. The pricing looks very different depending on which bucket you fall into.

If Your Nonprofit Has E3 Licensing or Lower

If your nonprofit has Business Standard, Business Premium, E1, or E3 licensing, your first option is buying the Teams Phone bundle directly through Microsoft at $14.79 per user per month — that includes both the Teams Phone Standard licensing component and the calling plan. But I don’t recommend buying it that way. I recommend going through Operator Connect instead.

With Operator Connect, the Teams Phone Standard add-on is $4.80 per user per month. That add-on gives you the basic features — the dialer and all the core capabilities inside Teams Phone. On top of that, you’ll need a calling plan from an Operator Connect vendor, which will run your nonprofit anywhere from $2 to $4 per user per month depending on your organization’s size and call volume.

For medium to large size nonprofits with hundreds or thousands of users, the best pricing is usually call path based or unbundled pricing. That means you’re paying around $20 per month per simultaneous call path and about $1 per month per user for your calling plan. If you have 1,000 users but only 200 people on the phone simultaneously, that math is far better than paying a flat rate of $6 to $8 per user per month across your entire headcount.

So your total combined cost comes out to roughly $6 to $9 per user per month for Teams Phone System as a nonprofit. That’s going to beat pretty much any other cloud phone system in the marketplace at that price point.

If Your Nonprofit Has E5 Licensing

If your nonprofit has E5 licensing, Teams Phone Standard is already included — it’s baked into the elevated price of the E5 license. So you don’t have to pay for the add-on at all. All your organization needs is a calling plan through an Operator Connect vendor, which again runs $2 to $4 per user per month. That’s your total cost. You’re not going to find another cloud phone system option less expensive than that.

Where to Buy — Licensing and Calling Plan

For your calling plan, purchase it through an Operator Connect vendor. For licensing, if you need to add Teams Phone Standard, the best option is to buy it from your Operator Connect vendor if they are also a CSP — that puts everything under one umbrella with one service provider. I’d avoid buying through a CSP or MSSP otherwise, as they typically mark up the cost.

Which Operator Connect Vendor Is Right for You?

There are around 120 Operator Connect vendors out there and they are not all equal — some have great reputations, some not so much. That’s where I come in. I’m a broker for all the major Operator Connect vendors and based on your organization’s requirements, I can give you recommendations on the best ones to quote, which have call path based pricing, and I’ll introduce you to the right salespeople. I’ll get you demos, oversee the quoting process, and make sure you get the best pricing available. And I don’t charge your organization anything — the Operator Connect vendors pay my broker fee. So there’s no excuse not to at least reach out.

Send me an email or give me a call at 714.593.0011. Don’t forget to subscribe to the YouTube channel, go check out AeroComInc.com, and leave me a comment below. Thanks for watching — I’ll catch you on the next one.