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4 Reports that will Empower Agents | Call Center Software
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…
Don’t do these 5 things, if you’re deploying a cloud phone system for a medium or large size business
You’re tasked with replacing your medium or large size company’s phone system (hundreds or thousands of employees), you may have noticed it is NOT the same as installing the same thing for a small company. In this video, I review…
6 Ways to Integrate your Call Center Software with Microsoft Teams Phone
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but not sure how to integrate your call center software with Microsoft Teams Phone System. In this video, I will show you…
AI Call Center Software that Integrates with Salesforce Einstein 1 AI
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
1 Shared Device License for Microsoft Teams Phone can be used across 5 Phones
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but your company has multiple desk phones, but they all use the same extension, and are shared by multiple people who work…
How to Stop Agents From Putting Themselves on Do Not Disturb | AI Call Center Software
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…