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How does “Call Transfer” work, between Microsoft Teams Phone and 3rd party call center software
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, and you are wondering, how does “Call Transfer” work, between Microsoft Teams Phone and 3rd party Call Center Software? In this video,…
Demand This on Your Contract | Deploying Microsoft Teams for a Large Company
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. If you’re a large company you need to demand this one thing on your contract. Want my recommendations on the best Teams…
3 Ways AI Call Center Software with Quality Management (QM) will make your agents better
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, can make your agents better with Quality Management (QM). In this video, I’ll explain 3 ways a bot or IVA can improve…
Why CRM/ERP (Salesforce, Dynamics, Hubspot) Integrations is essential with Call Center Software
Your company is in the market for a new call center software, but the first decision should be about CRM/ERP when upgrading your company’s call center software. In this video, I cover why CRM/ERP should be the first thing you…
A plugin might be the cure for Microsoft Teams Phone’s missing features
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. If you’ve seen my videos, Teams Phone costs the same as any other cloud phone system but is missing some big features.…