FirstComm Reviews

FirstComm

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Founded in 1998, FirstComm is a leading technology solutions provider offering Hybrid Network Services, Cloud Communications & Managed Security nationwide with over 35,000 happy customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, FirstComm is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, FirstComm bridges technology with world class customer service. FirstComm is committed to its customers and understands that the success of a company depends on customer satisfaction. That is why we recruit and hire individuals who possess a strong work ethic, are friendly, energetic and customer-focused.

FirstComm products include Business Phone Systems, SD-WAN, Analog lines, SIP Trunks, and firewall for your business needs

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Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

Administrative

Support - USA-based Tier 1 support
Training - On-Site

Application Integration (out-of-the-box)

Google Workspace
Microsoft Dynamics 365
Microsoft Outlook
Salesforce
Zendesk

Features

Call Flip/Pull
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - MMS

Hardware

Phone Lease-to-own
Phone Purchase
Phone Rental

Network Architecture

Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
SD-WAN

Pricing Structure

Monthly per User

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