At Vonage we are making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey. We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments that are offensive, abusive, spam, or third-party advertisements.
Vonage products include Business Phone Systems, Call Center Software, & SD-WAN for your business needs
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Support - USA-based Tier 1 support
Training - On-Site
Application Integration (out-of-the-box)
Active Directory
Bullhorn
ConnectWise
Google Workspace
HubSpot
Method
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams Phone
Salesforce
Slack
Sugar
Zoho
Features
Call Flip/Pull
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - MMS
Text Messaging - SMS
Hardware
Phone Lease-to-own
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
POP - Canada
POP - Europe
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
SD-WAN
Platform
Microsoft Teams
Proprietary
Pricing Structure
Monthly per Call Path
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Cerner
Epic Healthcare
HubSpot
Microsoft Dynamics 365
Microsoft Teams
Purple Automotive
Salesforce
ServiceNow
Zendesk
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Canada
POP - Europe
POP - USA
Pricing Structure
Monthly License Fee
Monthly License Plus Usage
Usage-Only
Regulatory Compliance Certifications
FERPA
GDPR
HIPAA
HiTrust
PCI
SOC1
SOC2
TCPA
SD-WAN
Application Optimization/Peering
Vonage Business
Architecture
On-Prem Appliance, Routed to Cloud Gateways
Features
Admin changes made in cloud portal
Admin changes made on-site
Cloud / VoIP Session Reassignment
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
OPEX
Security
Built-In Standard Firewall
Security Decision-Processing: Cloud
Security Decision-Processing: On-Site
Service Area
Canada
Europe
USA
Solution Manufacturer
VeloCloud / VMware