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TPx Communications

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TPx is a leading managed services provider, redefining the way enterprises grow, compete and communicate. Offering a full suite of managed IT, unified communications, network connectivity and security services, TPx has the experience and know-how to solve even the most complicated IT challenges. TPx’s team of experts help businesses simplify operations, optimize networks, improve productivity, reduce costs and keep environments secure. TPx makes IT easy

TPx products include Business Phone Systems, Cybersecurity, Internet, & SD-WANfor your business needs

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Scott Andrews

1 Reviews

T1 or Bonded T1 Internet

10/17/19

After reading some of the reviews online, it appears I am not the only one with the same issue. I was a client with TPx for over 10 years. I made a decision a couple years ago to not renew for a longer term and accept a higher monthly rate on the basis we might be moving our offices, so a month to month agreement was a better solution for us. I confirmed this with a customer service rep at the end of our original agreement term.

We cancelled service several months later and we received a $3k+ bill in the mail for cancelling our services. I was shocked and now we are dealing with collections. They are claiming an automatic renewal of our agreement for another 12-month term. This contradicts what the rep told us about going month to month.

TPx needs to not bully clients into paying these ridiculous fees when I honored our original agreement term and I verified I was able to go month to month. I never had an issue with TPx and would have recommended TPx to colleagues, but that will never happen based upon how they have handled this situation. Shame on TPx for handling us and many other clients the same way.

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