TPx Pricing and Customer Reviews

TPx Communications

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TPx is a leading managed services provider, redefining the way enterprises grow, compete and communicate. Offering a full suite of managed IT, unified communications, network connectivity and security services, TPx has the experience and know-how to solve even the most complicated IT challenges. TPx’s team of experts help businesses simplify operations, optimize networks, improve productivity, reduce costs and keep environments secure. TPx makes IT easy

TPx products include Business Phone Systems, Cybersecurity, Internet, & SD-WANfor your business needs

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MPLS WAN

12/15/15

We've had Telepacifc's MPLS WAN server for over 2 years now. The service is great when it's working , but they don't really monitor our network even when we are a premier customer. So instead of them telling us that there's a network down issue, we find out first. I called them about it and they are like, oh we only monitor it every 15 min. Really? I've never had them notify us at all in the last 2 years when there was any issue. There weren't that many issues over the 2 years, and when it was down it was never Telpacific's fault. AT&T is our local loop provider, so they talk to AT&T to schedule a repair. For being a Premier customer it should have been taken care of within 4 hours at most. However, there were times that it took a lot longer than that. I guess we are Premier only as far as Telepacific is concerned and bottom of the totem pole when we have to get repairs done through AT&T. Funny thing though 2 out of 3 times it's been AT&T workers working nearby that cut the fiber cable! I guess there's no perfect service provider. We've had AT&T's T3 service prior to Telepacific and they were prompt when it came to notification and repairs. Now we may have to consider going back to AT&T. Unfortunately where we are located in the suburbs of Southern California, there are that many choices when it comes to internet and data line service providers. #starwars

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