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64f76d860733c

SpiceWorks

14 reviews
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Spiceworks is a global technology service that connects millions of technology decision makers so that they can succeed in their jobs, every day. We help people discover, adopt, and manage the latest technologies in a way that solves problems faster, and makes their jobs easier. Spiceworks empowers people to use technology to make their organizations, their communities, and the world better.

 

Spiceworks award-winning free tools and apps, such as the Cloud Help Desk, are trusted by more than 280,000 organizations worldwide. The best part about Spiceworks’ cloud-based services is that you do not require to procure, setup, or maintain a server. And it’s all for free.

 

You can also connect with your peers in the Spiceworks Community; Unlike other IT sites, Spiceworks offers so much more than answers to tech questions. The Community is built upon a solid foundation of authentic connections between everyone in IT, including the brands and vendors who support them.

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recent reviews

Brandon Dardis

 3 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

07/28/16

Spiceworks. Spiceworks has been the most useful type of helpdesk there is. It is easy to work and has so many perks. It has monitoring of many things, Network monitoring especially. I would recommend this to a friend or other companies for sure.

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Daniel Lehman

 3 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

02/10/16

Spiceworks helpdesk software has given us great ability in managing our workflow and tickets. It has tremendous features for ticket management and organization. It also allows many different ways for users to interact with it and submit tickets which makes the end user experience just as good as ours. Hard to believe that it is free.

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56abe4ca98304

Leon J.

 22 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/31/16

Until we became too large, this tool got us started and it was amazing. We had several techs all within a certain department. It was simple to setup and even easier to navigate and customize our settings. Able to have KB articles and files available, it really became our little Intranet. Email communication was really key here, and to date I cannot think of anytime we lost productivity for any downtime issue.
#Spiceworks

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56a9020284219

Simon R

 11 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/31/16

i am using spiceworks for 4 years . i inherited the service from previous admin and it was a mess. It had all the legacy data and never made it possible to get a clear start . helpdesk is better than most of the free one available in market. Inventory really needs an update on their interface. overall a good software and an awesome community.
#spiceworks

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566198019c74b

ianstewart

 18 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/31/16

i love their software and community. this is where i spend time during procrastination.Helpdesk is great compare to any other free ones. Now they released cloud version and it is brilliant already. inventory system is good but interface itself is very old fashioned. they need to bring new designer and redo the whole design.
#spiceworks

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Vbrif

 37 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/30/16

Spiceworks... where to begin? I started with Spiceworks at my first IT job. We utilized there ticketing system to mitigate all incoming support requests. The system worked flawlessly. Best of all it is free. The free version is a fully functionally product. There is a version you can pay for to remove the ads to support the company as well. Takes a little bit to get setup and fine tune the program, but worth all time invested.
#Spiceworks

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56a904f4a7e99

Julie Harry

 27 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/30/16

i am using spiceworks hepdesk and inventory for 1 year but been in community for 3 years. THe software itself is very strong and full of features. They are updating ir very frequently. THe support is awesome and there are a lot members there to help you even before support team reply. integrated apps like mdm and other software make it necessary for any SMBs. But it is not ready for enterprise yet also not ITIL based but hey it is free and it is awesome.
#spiceworks

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56a9070c5b34c

Daxon B

 27 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/30/16

a great helpdesk and inventory tool supports with a great community. support is free and as good as enterprise level support.it has evolved into more than just a tool. It is definitely a community of like minded individuals. Not only are you going to find people with the answers you need here, you'll find people that WANT to help you learn.
#spiceworks

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fmatthews

 23 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/28/16

Awesome help desk tool that compares with and is ahead of many other products. The community is a key component as they provide an infinite amount of quality information and troubleshooting that you just can't find at other vendors. It seems to have improved greatly and I switched back to using Spiceworks for helpdesk. I look forward to more improvements in both the helpdesk and network scanning speeds.
#spiceworks

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thajer

 37 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/27/16

Great system suitable for most help desk needs. I was able to easily configure this and set up for my last employer. We were a small office and this was a good fit for us. Quick support is available if and when needed. Unless you need a major ticketing system with billing, bells and whistles, I recommend starting here.

#spiceworks

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5666c47f2509d

nhammond

 21 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/27/16

One of the best free helpdesk service you can get these days. they comes with free customer support and they are viable and transparent to internet by their community. so i say nothing can go wrong with them.

#spiceworks

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56a64f424ffb7

jabos

 20 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/27/16

i am using Spiceworks inhouse service for 3 years and cloud service for 3 months. i have already configure their cloud version to 3 clients. this is all you want for your business if you are an SMB and looking for a helpdesk. the best part is their support is free !

#spiceworks

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568e9fdad0f2e

Tim Porterfield

 34 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/18/16

My previous employer used SpiceWorks' Help Desk software and network monitoring tools. We loved the software and how easy to use it was. The software can be customized for your needs and the forums have been helpful on more than one occasion. I'm hoping I can convince my current IT director to switch to SpiceWorks as well. #spiceworks

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Ric Howe

 20 Reviews

ITaaS (Outsourced HelpDesk, Network Consulting, etc.)

01/12/16

Spiceworks help desk tool was our first help desk portal for our internal users and is going strong today. The spiceworks team is amazing and always there for you. Not a question go unanswered! Not to mention, they are all hilarious and good people. Have you had your bacon today? Stay spicy my friends! #spiceworks

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