Serenova reviews

Serenova

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Serenova envisions a world where customer experiences are so fluid and effortless that they're simply taken for granted. We’re building that world with software that connects data, people, and brands for brighter interactions, deeper insights, and more meaningful outcomes.

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Hosted VoIP PBX

Application Integration

Calabrio
Salesforce
Telegram
Verient
Zendesk

Features

ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Hunt Group / Call Group
IVR
Simultaneous Ring

Network

Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
BYO-Bandwidth
Data Center Redundancy - Active/Active

Platform

AWS
Twilio

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