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We've used Rackspace for over 3 years at our Web Development project. We were using a Dedicated Server. they helped us to make it wok and support can't be any better. They always answers the phone and provides great hosting. it is a bit overpriced for a standard hosting but i like their support so no complaint :)
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We first heard of Rackspace via Spiceworks. I looked into some of their solutions and found their hosted solutions. I also did some homework to see other clients and heard how positive their feedback was. Although we haven't gone with the service, I was pleased with the support knowledge and professionalism. Will consider and present back to management should we looking into options again down the road.
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Bit costly but i like their tech support and customer support. you get a rapid response from most of the support calls and tickets. I never had any downtime issues with this soluton. Rackspace is always my first choice if my budget allows.
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We recently switched to Rackspace from another POP3 email host, and it is the best change that i have made yet. Every hosted email service out there seems to have its share of outages and problems, but their support has been very good.Prices are decent as well so i dont mind using them for a long term.
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