Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Support - USA-based Tier 1 support
Application Integration (out-of-the-box)
Google Workspace
Microsoft Dynamics 365
Microsoft Outlook
Salesforce
Zendesk
Features
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - MMS
Text Messaging - SMS
Hardware
Phone Lease-to-own
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
POP - USA - East Coast
Platform
Netsapiens
Pricing Structure
Monthly per Call Path
Monthly per User
Security & Compliance
Compliant - HIPAA
SD-WAN
Architecture
On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone
Features
Admin changes made in cloud portal
Admin changes made on-site
Cloud / VoIP Session Reassignment
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: Application Performance
Monitoring: MAC Address Granularity
Monitoring: WAN Performance
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Security
Agnostic to 3rd Party Firewalls
Built-In Standard Firewall
Security Decision-Processing: On-Site
Service Area
USA
Solution Manufacturer
TELoIP