MegaPath is committed to delivering affordable, high-quality business services backed by responsive customer service. That
As a leading provider of managed IP communications services in North America, they do service far better than other in same area. We've been very fortunate to have a great account manager and access to the correct people that have made things happen in locations where connectivity was difficult But as usual, customer service is bad. Everything was working fine and it hit a downtime and we got one of the worst support and i should say, as long as everything works, it is a good solution.#spiceworks
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Good pricing, not the greatest support.
We have a T1 with Megapath to carry our VOIP traffic because Comcast can't supply the quality of connection we need (jitter and latency issues).
Most of the time it works great, however when there are issues (such as over the last 3 days) it can be a real challenge to get addressed as AT&T actually owns the copper that carries the line.
That means that Megapath needs to contact AT&T etc, etc which would be fine but Megapath themselves don't seem to take ownership over getting the issue fixed which leaves us in the situation of having to coordinate things with 2 parties and double check that fixes work.
As I said, when it works it is great but if you run into issues and your situation is like ours, you will spend a chunk of your own time managing what they should be in order to get your service back up.
#spiceworks
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