Administrative

• Adding Users - Customize-able Templates

• Installation - On-Site

• Installation - Self Install

• Support - 24x7

• Support - based 100% in US

• Support - Non-admins can open a ticket

• Training - Free unlimited live training for all users

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• API - Open

• Cortana

• Custom Integrations

• Facebook

• GroupMe

• Kik

• Microsoft Dynamics

• Microsoft Skype

• Microsoft Teams

• Salesforce

• Slack

• Telegram

• WeChat

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Silent

• Call Recording

• Call Reporting (real-time)

• Chat Plugin (to integrate on your website)

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• Hunt Group / Call Group

• Instant Messaging (IM) - Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• Simultaneous Ring

• Softphone

• Whisper Mode

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - Africa

• DC or POP - Asia

• DC or POP - Australia

• DC or POP - Canada

• DC or POP - Europe

• DC or POP - India

• DC or POP - Mexico

• DC or POP - Middle East

• DC or POP - Philippines

• DC or POP - South America

• DC or POP - UK

• DC or POP - USA - East Coast

• DC or POP - USA - Mid-US

• DC or POP - USA - West Coast

Platform

• Azure

Pricing Structure

• Allow Mix-n-Match User Types

• Term - MTM Available

Security & Compliance

• Compliant - CIS

• Compliant - Cloud Security Alliance

• Compliant - CPNI

• Compliant - FINRA

• Compliant - GSA

• Compliant - HIPAA

• Compliant - IRS 1075

• Compliant - ISO 27001

• Compliant - ISO 27002

• Compliant - ISO 9001

• Compliant - ITAR

• Compliant - PCI-DSS

• Encrypted Voice