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AT&T Business products include Business Phone Systems, SIP Trunks, Fiber Internet, SD-WAN, Cyber Security
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Application Integration (out-of-the-box)
Microsoft Teams Phone
SD-WAN
Application Optimization/Peering
AWS
Citrix XenDesktop / XenApp
Google Workspace
IBM Softlayer
Microsoft Cloud / Azure
Netsuite
Salesforce
Architecture
On-Prem Appliance, Routed to Cloud Gateways
On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone
On-Prem-Only
Features
Admin changes made in cloud portal
Admin changes made on-site
Cloud / VoIP Session Reassignment
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
CAPEX
OPEX
Security
Built-In Standard Firewall
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
CASB (Cloud Access Security Broker: Full Security Suite - EDR, ZTNA, SOC/SIEM, etc.)
SASE (Secure Access Service Edge)
Security Decision-Processing: Cloud
Security Decision-Processing: On-Site
Service Area
Asia
Canada
Europe
South America
USA
Solution Manufacturer
Meraki
VeloCloud / VMware
Firewall
Cloud-Based Firewall
On-Prem Firewall
Stateful Firewall
UTM Firewall
Detection and Response (EDR, XDR, MDR, etc.)
EDR
MDR
XDR
Service and Reliability are average. Sometimes will take a bit to get someone on the phone who is knowledgeable. Mostly there is good uptime - there's been the occasional issue, or if we need to modify account settings.
We support a few clients using AT&T so this isn't just one occurrence of issues.
#spicywan
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It is just right when you want o deploy more than 10 connectiions at a time. Their comprehensive, relevant Service Level Agreement is often satisfied with customers. They offered fully tailored services and will make sure the whole service is commissioned and handed over to you properly. great tech support as well. #spicywan
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Being on a small MSP team, we have worked with AT&T a number of times. It seems like their best days were in the past. When issues come up, whether it be a request service change or weather causing issues on service, it takes above normal time to get someone knowledgeable in support. As of recent, things are getting better, uptime also better and we pay for the service we get.
#spicywan
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AT&T is such an enigma. On the one hand, the service is fantastic once it is up and running. We very rarely have downtime, rarely have any issues at all really, and our internet speeds and price are almost always better than the competition.
However, they're a pain to deal with. We've had issue after issue after issue trying to get technicians on site, and having them complete the job when they finally do get on site. Every project that we've had that involved AT&T would go dormant waiting on AT&T. They also seem to lack common sense. One of our locations is in a shared building, when AT&T came out to put in our connections, they put the DMARC in the section of the building we don't own. It's not even a shared space. We'd be at the whim of another business to access our DMARC! This in and of itself would be bad enough, but we told them about this situation in advance, and they still put it in the wrong spot. And that's just the tip of the iceberg, I have a dozen more stories just like that.
All in all, AT&T is solid. The data is fast and reliable. Ultimately that's what you want. But as a customer, I find them excruciatingly difficult to deal with.
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We are using it for a long time. the product is great abut the customer services wasn't really good. but in times, it is getting better. I usually had to wait on line for 20 mins to get to them. but now it seems far better. #spicywan
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