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AT&T Business products include Business Phone Systems, SIP Trunks, Fiber Internet, SD-WAN, Cyber Security

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recent reviews

John Knight

1 Reviews

Fiber Internet

08/16/18

Office Service: on Par, at the least they do get your the info you need when you keep asking.

Tech Service: they hide behind there phone, normal will not budge until they get a clear from there boss, this happened quite frequently when we needed lines added to our off sights trailers. Leaves us hanging for days even weeks till the next tech comes by.

When it's done: it works, it really works with no problems but we are in time sensitive job's with contractors and relying on hotspot service is a big no!

When it goes down: they are usually on top of things if a cord get cut by some outsider, but lately it's a pain to get accurate times

Billing: Horrible experience compared to Verizon ATT leaves with some cryptic paperwork that even your rep needs to do research if there is something you do not understand.

Overall: if you have no choice what can you do, otherwise just stay awayyyy!

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terrancer

2 Reviews

Fiber Internet

08/15/18

We have had AT&T fiber for our business for 5 years now and I can't recall a single bit of down time. We use them because they are one of the only carriers that offers symmetrical up and down speeds . Since we do most of our work in the cloud, we are constantly pushing data in both directions (synchronizing and downloading). We started with a 50/50 MB line and then our rep made us aware of a deal for double the speed for only $30.00 more a month. Since we continue to grow we could not pass this up! Overall, the service, sales and support have been great. We are very satisfied and will continue to use this provider. Thank you.

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mpendleton

1 Reviews

Fiber Internet

05/17/16

Setting this up with the technicians and support was a nightmare. The lack of knowledge on how to setup and configure the devices was astonishing. Once they finally sent us the correct fiber cable ( which they had no idea which was the correct one, we had to tell them) and we got everything up and running it has been good service.

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Kevin Moore

1 Reviews

Fiber Internet

02/19/16

We are still trying to get this installed. AT&T just needs to get their act together because they had us build out our wireroom for their fiber to be run (including running conduit throughout the building) only to be told after months of research and buildouts, that they just realized they can't even get fiber into our building... #SpicySith

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Tim Porterfield

34 Reviews

Fiber Internet

01/07/16

Speeds were extremely varied. Whenever we ran into an issue it would take days (sometimes weeks!) to have the issue resolved. Customer service reps are a joke and love to pass the blame to someone else. The price is decent if you wait for a promotion but you're better off avoiding the headache and taking your business elsewhere. #spiceworks

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izahorik

2 Reviews

Fiber Internet

01/04/16

If everything is working. No problem. However, the second you have any issue. Good luck. The only way I have found to get any type of response (response not resolution) would be to open a ticket, then contact our rep to have it escalated. Granted at this point even then it can take hours for a call back which is unacceptable especially if the circuit is down. Then good luck troubleshooting the issue with someone. Call and wait on hold for hours or schedule an appt. However, I cannot even count how many times a tech has not called or contacted us on a so called scheduled time to troubleshoot.
#spiceworks

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Kip Fender

1 Reviews

Fiber Internet

11/18/15

When things are up and running i would give them a top mark, BUT if something isn't working the customer service is the worst ever. My system went down and it was almost 2 days of constant phone calls and e-mails before I found someone to fix the issue. They had given our ip address to a different customer so I guess they had 2 unhappy customers for those 2 days. #spiceworks

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