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AT&T Business products include Business Phone Systems, SIP Trunks, Fiber Internet, SD-WAN, Cyber Security
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Application Integration (out-of-the-box)
Microsoft Teams Phone
SD-WAN
Application Optimization/Peering
AWS
Citrix XenDesktop / XenApp
Google Workspace
IBM Softlayer
Microsoft Cloud / Azure
Netsuite
Salesforce
Architecture
On-Prem Appliance, Routed to Cloud Gateways
On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone
On-Prem-Only
Features
Admin changes made in cloud portal
Admin changes made on-site
Cloud / VoIP Session Reassignment
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
CAPEX
OPEX
Security
Built-In Standard Firewall
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
CASB (Cloud Access Security Broker: Full Security Suite - EDR, ZTNA, SOC/SIEM, etc.)
SASE (Secure Access Service Edge)
Security Decision-Processing: Cloud
Security Decision-Processing: On-Site
Service Area
Asia
Canada
Europe
South America
USA
Solution Manufacturer
Meraki
VeloCloud / VMware
Firewall
Cloud-Based Firewall
On-Prem Firewall
Stateful Firewall
UTM Firewall
Detection and Response (EDR, XDR, MDR, etc.)
EDR
MDR
XDR
Very Slow and Unreliable. Terrible customer service. I would not recommend. It may be a little cheaper then the rest but with how slow it is, it is not worth having. They have a terrible problem with not burring lines deep enough and they end up getting cut and having outages all the time.
#spiceworks
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At&t DSL was reliable for when we had it. As we grew, we simply had the need to upgrade. Customer service was helpful, billing was decently priced and it simply worked for us. I had to reach out to CS for a couple of matters and each time they resolved the issue quickly.
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I've only dealt with AT&T business DSL a few occurrences. Not terrible support, but it could be better. They bound to their SOPs, and rather annoying when you are able to define the cause of a problem, and they rather you have them follow their step by step resolution program. Have to keep in mind it is DSL, and the speeds are only so fast. Recommend cable if possible. #Spiceworks
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We have AT&T DSL service in our Miramar, FL location. The service is fairly reliable but we do not have any options as far a s speed goes. They only offer the FastAccess® Business DSL Direct Plus option. This has a download speed up to: 3.0 Mbps and upload speed up to: 384 Kbps in the area and there are not any options for more bandwidth. We use this service as a backup for this 15 user location but wish we had some additional options. We have this service in place since 2009.
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We've had our DSL service since 1999, and except for a few outages during the first couple of years, it has been rock solid. We might hang on to the service as a backup connection, but I see the end of its run coming soon as other services become more practical.
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We have a couple clients in remote areas on a backup DSL account with AT&T. Along with configuration of a fail over process with our Sonicwall, this has proven quite useful. We have seen instances where there were cable outages, line cut by landscapers, etc - and DSL switched online and was always reliable.
Again, we don't use it too often so it's difficult to give a great rating. But, certainly reliable when needed. Customer support is average, nothing to brag about. They seem to be knowledgeable and can handle basic issues/requests without issue.
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Once all the headache of getting the service installed was done, the service functioned as intended. However there was about a 1 week delay for our installation because they scheduled the technician to come when we were not available. Just like some of the other reviews confirm, the customer service was sub par. However the service was expected with what we paid for.
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Slow, Unreliable, Slow, Bad customer service, Slow. Bad experience, Slow. Does not compare to the wireless service at all, slow. May be a tad cheaper then the others but stay away i do not recommend. Have i mentioned yet that it is VERY VERY SLOW
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Buyer beware, If you've had good rapport with AT&T good on ya, and I hope you enjoy your service. I cannot get straight answers from anyone at AT&T, regarding what number I should be calling for support, and when I call support they have trouble finding my account, some divisions use the primary phone number others use an account number, and others can use the address. I imagine that they as a company have gotten so big that it's become a crap-shoot as to what department you get sent to. In a recent call to support I was given repeat conflicting information, on top of bad support.
#spiceworks
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