Administrative

• Adding / Removing Users - Admin can perform manually

• Support - USA-based Tier 1 support

• Training - On-Site

Application Integration (out-of-the-box)

• Active Directory

• Bullhorn

• Google Workspace

• HubSpot

• JobDiva

• Method

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams Phone

• NetSuite

• Opera

• Oracle

• Quickbooks

• Redtail Technology

• Salesforce

• Slack

• SSO

• Sugar

• Zendesk

• Zoho

Features

• AI

• Call Flip/Pull

• Click-to-Dial (in Chrome, etc.)

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

• Reception / Attendant Soft Console

• Text Messaging - MMS

• Text Messaging - SMS

Hardware

• Phone Lease-to-own

• Phone Purchase

Network Architecture

• Cloud Architecture

• POP - Asia

• POP - Australia

• POP - Canada

• POP - Europe

• POP - Mexico

• POP - South America

• POP - USA - East Coast

• POP - USA - Mid-US

• POP - USA - West Coast

• SD-WAN

Platform

• Proprietary

Pricing Structure

• Monthly per User

Security & Compliance

• Compliant - ATO

• Compliant - CPNI

• Compliant - Cyber Essentials

• Compliant - FINRA

• Compliant - FISMA

• Compliant - GDPR

• Compliant - GSA

• Compliant - HIPAA

• Compliant - ISO 27001

• Compliant - ISO 9001

• Compliant - PCI-DSS

• Compliant - Privacy Shield Framework

• Encrypted Voice

Administrative

• Add & Remove Users On-Demand

• Support - 100% US-Based

App Integration (out-of-the-box)

• Bullhorn

• Google Workspace

• HubSpot

• JobDiva

• Method

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams

• Netsuite

• Opera

• Oracle

• Quickbooks

• Redtail Technology

• Salesforce

• Slack

• Sugar

• Trello

• Zendesk

• Zoho

Features

• AI

• Analytics - Real Time

• Call Transcription

• Callback in Queue

• Dialer - Outbound

• Disposition Fields

• Elevate Chat to Call

• Gamification

• IVA (Intelligent Virtual Assistant)

• IVR with Data Dips

• Mobile App for Agents

• Monitoring / Barge / Whisper

• Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)

• Phone System PBX (UCaaS)

• Physical Phones Supported

• Quality Management (QM)

• Secure Credit Card Processing Portal

• Sentiment Analysis

• Wallboards

• Work Force Management (WFM)

Network Architecture

• Cloud Architecture

• POP - Australia

• POP - Canada

• POP - Europe

• POP - Mexico

• POP - South America

• POP - USA

Pricing Structure

• Monthly License Fee

Regulatory Compliance Certifications

• FedRAMP

• FERPA

• GDPR

• HIPAA

• HiTrust

• PCI

• SOC1

• SOC2

• TCPA

Application Optimization/Peering

• 8x8

• AWS

• Citrix XenDesktop / XenApp

• Google Workspace

• HP Helion

• IBM Softlayer

• Microsoft Cloud / Azure

• Netsuite

• Rackspace Cloud

• Salesforce

Architecture

• On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone

Features

• Admin changes made in cloud portal

• Cloud / VoIP Session Reassignment

• IPsec VPN (managed)

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Outbound Internet Traffic

Pricing Structure

• OPEX

Security

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: Cloud

Service Area

• Europe

• USA

Solution Manufacturer

• Aryaka