Customer Reviews: Verve Cloud

Verve Cloud

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Founded in 1990 as ATSI Communications, an international telecommunications carrier with a primary focus on providing U.S.-Mexico cross-border communications, the company has a long history of meeting the voice communications needs of its clients.

Staying on the leading edge of the rapid changes in the telecommunications industry, in 2012, ATSI became an early entrant into the burgeoning VoIP communications market and was rebranded as Digerati Technologies, Inc. The company continued to lead the way as VoIP communications evolved into a more robust cloud-based UCaaS (Unified Communications as a Service or A.K.A. business phone systems) platform that moved all the features and functionality of premise-based phone systems into the cloud.

Digerati began its current M&A growth strategy in 2017 and has completed seven acquisitions over the last five years resulting in a nationwide provider with nearly 5,000 clients serving over 45,000 users. Through the M&A, the Company has stayed true to its goal of building an organization that provides amazing client experiences to the SMB market.

In 2023, the Company rebranded as “Verve” to reflect its enthusiastic commitment to service excellence. Verve is a values-based organization focusing on developing positive relationships with its team members, partners, and clients. The Company has maintained industry-leading CSAT and NPS scores and has been a Great Place To Work certified organization for the last four years, including being selected as a Fortune Top 100 Great Places to Work.

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recent reviews

Evan Walker

1 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

05/06/24

Please read this if you are considering Verve, Dont do it. I find it suspicious that a tech company would not allow google reviews. I signed up with Skynet in 2015. Skynet was purchased by Nextlevel and rebranded as Verve. I have around 40 phones and 3 locations with fiber internet. We used Verve reluctantly for several year due to the frustration of changing over systems. We are extremely low maintenance and only need help once a quarter if a phone needed to be replaced. We moved facilities summer of 2023 and needed more help than normal getting setup and they were unwilling to help without excessive charges and no additional phone support. We struggled along with phones that called out from different phone numbers for months and finally called it quits. We have found a different company and saved over $1400 a month. I never signed a contract with Verve. They never notified me that I renewed an extended contract and now I am getting charged over 10,000 to cancel out of term. Do not consider them. Do not even ask for a quote. There are plenty of great options out there. Verve Cloud will take your money but will not call you back.

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