{"id":9637,"date":"2016-11-08T18:21:00","date_gmt":"2016-11-09T01:21:00","guid":{"rendered":"https:\/\/www.aerocominc.com\/info\/?p=9637"},"modified":"2017-05-11T08:20:32","modified_gmt":"2017-05-11T15:20:32","slug":"cloud-therapy-ep029-o365-in-the-private-cloud","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/cloud-therapy-ep029-o365-in-the-private-cloud\/","title":{"rendered":"Cloud Therapy: EP029 &#8211; O365 in the Private Cloud"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"size-full wp-image-9638 aligncenter\" src=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/11\/CT-E029-O365-Private.png\" alt=\"CT-E029 - O365 Private\" width=\"810\" height=\"450\" srcset=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/11\/CT-E029-O365-Private.png 810w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/11\/CT-E029-O365-Private-300x167.png 300w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/11\/CT-E029-O365-Private-250x139.png 250w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/11\/CT-E029-O365-Private-600x333.png 600w\" sizes=\"(max-width: 810px) 100vw, 810px\" \/>Learn when <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"http:\/\/www.aerocominc.com\/search?q=Office+365+-+Large+Biz+%28100%2B+Users%29\" target=\"_blank\">Office 365<\/a><\/span> may not be the best fit for your company&#8230; and the great alternatives you might have.<\/p>\n<p><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"http:\/\/www.aerocominc.com\/company-profile\/rapidscale\" target=\"_blank\">Rapidscale<\/a><\/span> Sales Engineer, <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.linkedin.com\/in\/david-lagumbay-1479093\/\" target=\"_blank\">David Lagumbay<\/a><\/span>, details the specifics that may rule out Office 365 for your company but then explains how you can replicate\u00a0Office 365 in a private cloud, in order to overcome the standard version&#8217;s shortcomings.<\/p>\n<p><iframe style=\"border: none;\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/4728139\/height\/90\/width\/640\/theme\/custom\/autonext\/no\/thumbnail\/yes\/autoplay\/no\/preload\/no\/no_addthis\/no\/direction\/backward\/render-playlist\/no\/custom-color\/87A93A\/\" width=\"640\" height=\"90\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #ff6600;\">Which 3 cloud providers would be best for your company&#8217;s O365 needs? Click below.<\/span><\/strong><\/p>\n<p><script src=\"\/\/static.leadpages.net\/leadboxes\/current\/embed.js\" async=\"\" defer=\"defer\"><\/script><button style=\"background: #f26e22; border-color: #f26e22; border-radius: 4px; color: #ffffff; display: inline-block; vertical-align: middle; padding: 16px 32px; min-width: 192px; border: 1px solid #f26e22; font-size: 1rem; font-family: Helvetica, Arial, sans-serif; text-align: center; outline: 0; line-height: 1; cursor: pointer; -webkit-transition: background 0.3s, color 0.3s, border 0.3s; transition: background 0.3s, color 0.3s, border 0.3s; box-shadow: 0px 5px 5px rgba(0, 0, 0, 0.6);\" data-leadbox-popup=\"144249073f72a2:136337e37f46dc\">MY TOP 3<\/button><\/p>\n<p><strong>Transcript:<\/strong><\/p>\n<p>Mike: Cloud Therapy Episode 29. Hey, IT Nation, welcome to Cloud Therapy with Aerocominc.com where you learn about the latest cloud and telecom technology that is gonna take your career to the next level. I\u2019m your host, Mike Smith. Let\u2019s do it.<br \/>\nWelcome, IT Nation to another great episode of Cloud Therapy. Thank you for joining us and once again you guessed it, I\u2019m excited about this episode. And the reason why I\u2019m excited is we\u2019re gonna take a different spin today on Office 365.<br \/>\nSo we\u2019ve talked a lot about Office 365 on previous episodes. It\u2019s definitely a big buzz word out there and it\u2019s more than a buzz word. It\u2019s really a technology that\u2019s all the buzz within the business IT industry. So but what happens if you\u2019re interested in Office 365 but you might not know if it\u2019s a good fit for your company. Maybe it\u2019s too cookie cutter for you, maybe you\u2019re a large company and you\u2019re scared that it\u2019s not gonna allow either the security you need or the integration you need or the support you need. If that\u2019s the case, this is great episode for you because I\u2019ve got a gentleman on the program today named David Lagumbay. And I hope I didn\u2019t pronounce his name too badly but he\u2019s a sales engineer for a company called RapidScale.<\/p>\n<p><iframe width=\"550\" height=\"309\" src=\"https:\/\/www.youtube.com\/embed\/l6aHC2jEd6o?feature=oembed\" frameborder=\"0\" allowfullscreen><\/iframe><br \/>\nAnd David is gonna talk to us today about that various scenario I talked about what happens when Office 365 isn\u2019t the best fit and what does that look like? Like what are some of the things that may not work with a bigger company? So he kinda identify some of the things you may wanna be careful if you\u2019re thinking about Office 365. And then he talks about solutions that you can have, that are alternative solutions to it to basically take Office 365, I need to break it up into smaller pieces and make those individual cloud applications that you\u2019re doing or take the Office 365 paradigm and make it into a private cloud environment where you\u2019re deploying basically individual cloud servers for each of those different applications. For instance, if you wanna really integrate heavily with Office 365 but you have some on prem stuff that you&#8211;that you can\u2019t necessarily integrate with Office 365, you know, so to speak, this is a great solution.<br \/>\nSo the point is Dave is gonna go over it. He does a great job. We have a great conversation about it. I know a lot of you are gonna learn quite a bit from this if you\u2019re interested in Office 365, so enjoy that. But before we get to David, a couple quick reminders. Number one, we get pretty in-depth as we always do on a lot of these podcasts so please make sure you check out our transcript of this podcast on our website and that\u2019s Aerocominc.com and then go to the blog section and then within the blog section search for this episode and you will find the full transcript of David and I\u2019s conversation. So, you know, if you\u2019re driving or something like that where you can\u2019t scribble down notes, don\u2019t worry about it. Just sit back, relax and check out the transcript later.<br \/>\nAnd then the second thing I want to remind you about or tell you about I should say is as always, we have a great giveaway for you. And the giveaway is I\u2019m gonna giveaway some awesome information on an upcoming webinar that I\u2019m gonna do. Okay. So if you\u2019re tasked with buying a phone system for your company, you definitely want to reserve a spot in one of those upcoming webinars that I\u2019m gonna do on the 4 Cornerstones of How to Purchase a Business Phone System for Your Company that everyone is gonna love. Because I know if you\u2019re purchasing a business phone system, the most difficult thing is that you\u2019re trying to find something that everyone is gonna interact with on a daily basis that you want every single person to really like and that\u2019s hard. It\u2019s hard to please everybody but there\u2019s four essential pieces to doing that and that is getting the features right, getting the voice quality right, getting the pricing right and then getting the provider right. And I tell you how to do those four things really well on one of these upcoming webinars. So go ahead and reserve your spot. It\u2019s absolutely free. All you have to do is text the word VoIPWebinar to the number 44222 and we will send you instructions on how to reserve a spot in one of these upcoming webinars that I\u2019m doing on the 4 Cornerstones of Buying a Business VoIP System that\u2019s gonna make everyone happy. So make sure you do that.<br \/>\nOkay. Without further ado, let\u2019s get to David Lagumbay to discuss Office 365 when you\u2019re not wanting to do exactly Office 365 and you wanna privatize it in the more of a private cloud environment. Take it away, David.<br \/>\nHey, David, thanks for joining us on the program.<br \/>\nDavid: Great. Great to be here, Mike.<br \/>\nMike: Awesome. Well tell us a little bit about yourself personally and professionally.<br \/>\nDavid: Well, Mike I\u2019ve been in the IT industry for over 20 years. Started with a big company back in the day, ADP, Automated Data Processing. And yeah, but since then I\u2019ve gone internet startups and most recently I\u2019m with the cloud services company in Southern California. And before that, I was in the managed services provider industry for about five years.<br \/>\nMike: Oh, awesome. So what technically is your job title now?<br \/>\nDavid: Right now I\u2019m a sales engineer for my company and I basically assist them putting together proposals for people interested in the cloud and, you know, manage cloud services.<br \/>\nMike: Fantastic. Now what about personally?<br \/>\nDavid: Personally, I live in Irvine, California \u2014 Southern California and I have three boys and, you know, they keep me busy. One is in college and the other two are second and third grade and they\u2019ve been doing the soccer on the weekend and swim practice during the week.<br \/>\nMike: Oh, awesome. Yeah, I have&#8211;I have four kids myself. So&#8211;and but minor&#8211;my oldest is 12 and my youngest is 5 so I\u2019ve got the same age, you know, second and third grade type. We\u2019re doing the soccer, you know, we just had football practice last night, you know, for flight football and then it\u2019s like soccer in the weekend. It\u2019s a lot of fun, isn\u2019t it? But it definitely keeps you busy.<br \/>\nDavid: It definitely keeps you busy but, you know, it\u2019s great.<br \/>\nMike: Yeah. Yeah, I agree. Well, that\u2019s cool. Yeah, and I\u2019m sure that\u2019s pretty much your past time these days, right?<br \/>\nDavid: Pretty much. I mean, I luckily my wife has a good hand on everything so, you know, it\u2019s&#8211;when I have to travel she\u2019s holding down the fort.<br \/>\nMike: Yeah, totally. Yeah, I always laugh when people go like \u201cWhat do you like to do in your free time?\u201d I\u2019m like, \u201cWell, when is that?\u201d<br \/>\nDavid: Exactly.<br \/>\nMike: Like, you know, I pretty much raise kids in my free time which I love doing and it is&#8211;it\u2019s a lot of fun and enjoyable but it\u2019s not like I have these hobbies. I\u2019m like&#8211;later on.<br \/>\nDavid: I know, but it\u2019s a short time. You know, before you know it, you know, you\u2019re gonna have all that time and enjoy it, right? Enjoy it now.<br \/>\nMike: Yeah, absolutely. I have plenty of time for these hobbies when the kids don\u2019t want anything to do with me, right?<br \/>\nDavid: That\u2019s right, Mike.<br \/>\nMike: Yeah. Cool. Well today, David is gonna talk to us about Office 365 but not in the way that you think. So, you know, the Office 365 is definitely a huge buzz and a lot of companies are starting to bring it in and purchase it and really adapt the technology. And a lot of companies even more companies I should say are really thinking about it. But the flipside of Office 365 is what if Office 365 isn\u2019t the best fit for your company?<br \/>\nThere are&#8211;there are some things out there that you could be doing especially as your company is, you know, if you\u2019re a decent size company, there is some different things that you can have in place that make Office 365 possibly not the best fit but not to worry you still have a great option of going to the cloud with your Windows applications but maybe just in a different way. So I wanted to have David on because this is something his company does all the time.<br \/>\nHe helps companies basically take the Office 365 concept and privatize it in the cloud for themselves in the way that best fits their company so it\u2019s basically taking private servers and creating an Office 365 environment that is more secure for them or integrates better with what they have or it\u2019s just an overall better fit for the way they do business. So I wanted to have David on to talk about when Office 365 might not be a great fit and what some other solutions are. So David\u2019s kinda prepared some bullet points and yeah, I\u2019m excited for him to share those with everybody. So with that, David, I\u2019ll kinda turn it over to you and hopefully you don\u2019t mind me chiming in down then.<br \/>\nDavid: Sure, no problem. No problem. So I mean I think we were discussing a little bit the first, you know, thing you have to discuss is like, you know, Office 365 is a great bundle. I mean, they bundle in a lot of good, you know, Microsoft products, you know, Exchange being number one, SharePoint, OneDrive, you know, but a good fit for Office 365 is, you know, maybe a company looking to simplify their license management and they\u2019re a Microsoft shop too. They, you know, they embrace all of Microsoft\u2019s technology. They are not afraid to, you know, jump into like OneDrive and see if it\u2019s better than the recurring, you know, ShareDrive solution. Maybe they already have Sharepoint a few years ago and they use it. They train their users very well on it and they\u2019ve all adapted that type of file sharing, collaboration type tool and of course an Exchange shop.<br \/>\nSo if you\u2019re hitting, you know, just those products in itself, it\u2019s a nice bundle. And now I didn\u2019t&#8211;I didn\u2019t mention, you know, Skype for Business. So, you know, you got the whole instant messaging in presence, you know, tool that they bundle in there which is&#8211;which is great.<br \/>\nSo I mean, it\u2019s like an&#8211;if you\u2019re a Microsoft shop and again, you embrace all of those technologies, you might be a great fit for Office 365. But there\u2019s a lot of customers out there who, you know, don\u2019t really have maybe the time to spend on, you know, looking in all those different products and they just want to have their client server application, you know, sharing files, Exchange probably their biggest application, you know, collaboration, scheduling meetings, looking for people\u2019s time to make a schedule meetings, you know, and they just need, you know, access to the file shared whether it\u2019d be in the cloud or a local file server. And maybe they just need to get their application like their CRM or ARP, you know, working but, you know, not on premise anymore. Maybe they just say, you know, let\u2019s put this on a data center somewhere so we don\u2019t have to have any servers on premise.<br \/>\nMike: Right. Right. So that makes a lot of sense. I mean, you know, we have Office 365, you know, internally and, you know, we\u2019re a really small company and so&#8211;but I can imagine as you, you know, if you\u2019re company has a hundred, a thousand employees, you know, something like that you get to the point where, you know, you really have to&#8211;you really have to think about that because that\u2019s a lot of monthly fees that you\u2019re gonna be paying for a lot of different applications that you better make sure you\u2019re gonna be using otherwise, it\u2019s, you know, it\u2019s kind of throwing away that money as opposed to just going with like hosted Exchange or, you know, having someone host an Exchange server in the cloud for you as supposed to just paying per user for, you know, thousand employees or 500 employees for Office 365 where you\u2019re getting all these at you\u2019re paying for all these extra things that are gonna really take a lot of time for you to use and train your users on. I\u2019m sure trying to all of a sudden go, \u201cHey, we have Office 365 so let\u2019s start training all of our users on OneDrive and SharePoint\u201d, you know.<br \/>\nDavid: Right. It\u2019s training and support. I mean, because, you know, you have to install maybe some software for OneDrive to work on that person\u2019s desktop or laptop. SharePoint is a whole, you know, product in itself. It\u2019s a great collaboration tool but if your users aren\u2019t used to using that, you might have arranged some trainings, some professional training for them to use SharePoint specific to your&#8211;to your business operations.<br \/>\nMike: Right, right. And you know, personally I can relate because it\u2019s like, you know, for OneDrive like we\u2019re not even using that part of the service because we use Dropbox.<br \/>\nDavid: Right.<br \/>\nMike: Sort of like, hey, we use Dropbox for Business and I really like the way that works and I don\u2019t wanna go away from it. So, you know, and it&#8211;so we\u2019re not really taking advantage of that part but it is&#8211;it\u2019s still makes it a little bit disjointed where you\u2019re like, \u201cOkay. Well, we use, you know, 365 for these things.\u201d We use the, you know, and our phone system we\u2019re using a different presence application for, you know, for, you know, for obviously for files storage where we\u2019re using Dropbox and so that is a real small company, it\u2019s not an issue to manage it but if you start talking about, you know, a lot of employees that just you\u2019re talking about a little bit of confusion there that if you\u2019re not using all of it but you\u2019re still disjointed.<br \/>\nDavid: Exactly. Exactly. I mean, it\u2019s&#8211;again, if you have all those products, you\u2019re using like two or three of them already maybe a good fit. But it is a big undertaking to implement, you know, to roll out something like a Skype for Business, all your users, just the client application itself really made out like SharePoint and some of the other products they\u2019re writing on all the time to Office 365.<br \/>\nMike: Yeah. Well that makes a lot of sense. And so what about, you know, what about the next point that you and I talked about? Before the conversation, you\u2019re talking about another issue might be&#8211;might be support. Tell me a little bit about how, you know, when&#8211;if you and I team manager out there working for a company, what kind of support are you gonna get from Office 365 and when might that not be the best fit for your company?<br \/>\nDavid: Yeah, it\u2019s another good point. It\u2019s&#8211;you know, what kind of support do your end user, you know, expect. If you have an Exchange issue where you think a server-related, you know, you call Microsoft and you get basic support. So well you get like the 15-minute turn around and, you know, someone\u2019s telling you, \u201cYup, there is an Exchange issue. We\u2019re working on it now.\u201d Probably not, you\u2019re probably opening a ticket with Microsoft.<br \/>\nThe first thing they\u2019ll probably tell you, do it&#8211;you know, go to the portal and look after an outage or just check the status of the Exchange system. But you\u2019re opening a ticket and you\u2019ll probably get a call back, you know, some time that day or maybe the issue shall be fixed before you get a call back. You know, things like even setting up a new smartphone or you got a new desktop and you have to set up the new, you know, just connect your email again and you\u2019re having some problems.<br \/>\nYou know, a lot of companies are used to calling a local help desk, their managed service provider or a local IT guy on staff and, you know, they could just help him out over the phone. It\u2019s a little different with, you know, Office 365 for those type of things, you know, you\u2019re opening a ticket with Microsoft, you know, you\u2019re a small fish in a really big pond. And so that\u2019s why, you know, a lot of customers still kinda rely on their, you know, managed service provider, their IT consultant still, you know, to support, you know, Office 365 and all the services.<br \/>\nMike: That makes sense. So let\u2019s look at the flip side of that. So what if&#8211;what if they still want to get rid of all their servers in-house and they come to a company like you guys, like RapidScale and go, \u201cHey, we, you know,\u201d what are their options out there? So how to&#8211;what other options can you guys provide them that would help them with that support type of thing. So they take an Exchange server and they put it up into a server, you know, a cloud server with you guys, how does that support model change?<br \/>\nDavid: So it just basically we\u2019re a managed service provider, a managed cloud service provider so we can do as much management as you need. So, you know, at the first level it would be like managing an Exchange system so you don\u2019t&#8211;your IT people don\u2019t have to worry about, you know, keeping the system up anymore, you know, looking for a bad hard drive, you know, monitoring a system, making sure it\u2019s up, if there\u2019s any issues, you know, take care of it. Patching for example of the operating system so the Window Server 2012 or 2008 server needs patching every month. So those type of things, you know, definitely, you know, we can handle.<br \/>\nThere\u2019s also another level of management which goes all the way down to the end user which, you know, we do also provide. So for example, you know, maybe you do have some IT people on your staff but you really don\u2019t wanna deal with Exchange anymore. Not only just the backend stuff with the server but end user support, you know. You can say, \u201cHey, why don\u2019t you call? This is the number to call for any kind of email issues.\u201d Give them a call. They\u2019ll handle your issue within, you know, 15, 20 minutes, whatever the issue is. You know, I have a new iPad, I need to set up email on it, it\u2019s not working. So, you know, that\u2019s the type of support we can go all the way down to&#8211;all the way down to the user.<br \/>\nMike: That\u2019s great. That\u2019s great. And then&#8211;and then kinda going back to your first point there which we didn\u2019t touch on is that if they&#8211;if they do go that route through a company like yours or another cloud provider as well so they can kind of customize which applications they wanna put in to the cloud. They can say like, \u201cHey, we only want Exchange or, you know, we want&#8211;we want all the Microsoft applications in Exchange. So we want, you know, Word, PowerPoint, Excel and we want Exchange but we don\u2019t want&#8211;we don\u2019t need Skype for Business. We don\u2019t need SharePoint. We don\u2019t need OneDrive and, you know, we want it all, you know, in a&#8211;in a private caught environment. \u201c<br \/>\nDavid: Yeah, I mean that\u2019s a great point. Exchange is a good example because a lot of people forget that, you know, hosted provider provide Exchange just by itself. And for lot of companies, that\u2019s all they\u2019re looking right now into the lease is maybe, you know, \u201cI need someone to manage my Exchange\u201d, you know, maybe they wanna just have their other applications still on site, you know, maybe they have, you know, 20 or, you know, 15 servers and they\u2019re not ready to move those to the cloud.<br \/>\nSo, you know, but what\u2019s an easier one to let go of, you know, someone to manage for you? No Exchange, you know, I\u2019m on Exchange 2007. I know we need to upgrade it. I can\u2019t take on that project right now. You know, and I don\u2019t want my IT guy to be, you know, half the day spent on, you know, managing an Exchange issue, you know, creating mail boxes, making sure the backup is running and all that. So that\u2019s a great one that, you know, providers like ourselves can offer to end users for a very effective cost and you\u2019re not getting the whole Office 365, you know, Suite which you\u2019re not really taking advantage of like we were talking earlier with all of their products.<br \/>\nSo, you know, hosted Exchange is a great way for companies to get one of their major systems into the cloud, you know, now Exchange is in a very redundant, you know, data center outside their on premise server room. And, you know, it\u2019s just a great way, you know, first step into the cloud.<br \/>\nMike: Right. Is there anything like if a company was looking at hosted Exchange versus 365, you know, hosted Exchange through a company like yours, is there anything that you guys can provide to them with an Exchange? Any additional customization that they could get through doing just Exchange through a company like yours as supposed to doing the 365 which is probably I\u2019m assuming a little bit more cookie cutter?<br \/>\nDavid: Yeah. So the hosted Exchange comes in different flavors the way we offer it, you know, you can get your what we call a multi-tenant hosted Exchange. We\u2019re basically&#8211;your infrastructure is&#8211;your hardware infrastructure is kind of shared among multiple tenants. Now it\u2019s completely segment and secure but you\u2019re able to get a great cost per mailbox because of the, you know, economies and scale, there\u2019s just, you know, you\u2019re building out a huge, you know, Exchange cluster between multiple data centers. So that\u2019s the multi-tenant model.<br \/>\nYou know, with the cloud provider like us we also do private Exchange environments where, you know, maybe there is some type of compliance reason where, you know, you can\u2019t have&#8211;you can\u2019t be on a multi-tenant Exchange like Office 365. You know&#8211;well, you know, RapidScale, we could set you up with a dedicated Exchange. So you\u2019re still in the, you know, a highly redundant data center. It\u2019s just you have your own virtual machine, you\u2019re on Exchange server and you could also set it up to be redundant as well with another data center if needed.<br \/>\nMike: And then, you know, what about&#8211;what about applications? I know that\u2019s something that you had mentioned to me before the call as well is that that\u2019s really something that IT managers need to keep in mind like, how does&#8211;how does that work? What applications could someone be running out there that might cause them some problems integrating it with Office 365 where they may wanna look at doing it another way like maybe like you say going to like a private cloud environment where they\u2019re doing a dedicated Exchange server on the cloud.<br \/>\nDavid: Right. So applications always have to be part of the conversation, you know, people have client server applications still out there, legacy applications where there\u2019s a client component running on someone\u2019s desktop or laptop at the office. So just because you go to Office 365, you know, you need to talk about those applications, you know, you\u2019re now moving everything to cloud just because you went to Office 365. You know, what about that Oracle, SAP or you know, Sage application that\u2019s running on Sequel server, you know, in your server room.<br \/>\nSo, you know, you have to think about that as another critical system that I don\u2019t wanna leave on premise, you know, the whole point in going to, you know, a cloud provider is that, you know, it\u2019s very redundant multiple data centers. So, you know, it completely start moving to have a strategy to move, you know, all your critical applications through cloud if you have to consider those legacy applications or it\u2019s not even legacy. I mean, it could be, you know, production, climate server applications.<br \/>\nSo to do that, you have to consider, you know, moving those servers to the cloud, to a data center but then you also have to consider access to that. So like there has to be a client access. First thing that comes to mind is something like a remote desktop services or Citrix is in desktop, basically virtual desktops. So, you know, we talked about the LI, that\u2019s one of our, you know, core products that we offer, you know, moving your service to the cloud but also, you know, deploying virtual desktops. And now, you know, your units have a great experience. They have some great experience running the application, you know, in a data center that\u2019s, you know, not at the&#8211;not at the headquarters anymore.<br \/>\nMike: Yeah, I think that\u2019s a great point because I think that\u2019s what a lot of IT managers, IT directors, CEOs, their fear is of going to, you know, 365 environment like great. You know, we offload that that there\u2019s definitely some things that help us there but at the end of the day their department\u2019s job is really trying to make everybody in a company happy. So they\u2019re like, \u201cOkay. The benefit we\u2019re getting from this is might be at the detriment of the main purpose here is to make everybody happy all the time with the technology because all of a sudden if we take away the integration capability of outlook and everything else and now like, \u2018Hey, we got Office 365 but it doesn\u2019t integrate with our ERP system and it doesn\u2019t integrate with our phone system. And it doesn\u2019t integrate with, you know, this system and that system.\u2019\u201d So a great we got this, you know, nice, you know, monthly fee that they\u2019re paying so management is happy with that. Their costs are reduced. It\u2019s in the cloud so it\u2019s more redundant but other users are disgruntled about it. Which they\u2019re like, \u201cOkay. Well, that\u2019s kind of&#8211;that\u2019s gonna bother us much more than the benefit that we\u2019re getting\u201d, so I think at that point that\u2019s where they\u2019re kinda stuck but you\u2019re saying that like, hey, in that type of situation if management in the company in general really wants to move that stuff out of their environment and move it into the cloud, if they put that stuff in like you said more of a private server environment, they can&#8211;they can integrate all those systems together. So if a company has a like an onsite ERP system, you know, ERP server that they want to keep in house and they go, put their exchange server in a private server environment with you guys, how does that work in terms of integrating both? Is that pretty doable? You know, like how do you&#8211;how do you guys figure that out?<br \/>\nDavid: It\u2019s absolutely doable because, you know, we\u2019re basically extension of their network. So, you know, you\u2019ll be connected rather be through a point-to-point connection or we typically set up, you know, a side-to-side VPN tunnel between the data center and the customer\u2019s location. So that ERP application and whatever application can see the Exchange server directly over just like subnet, another network that they\u2019re connected. So if there\u2019s any integration between the two, you can do that very easily. Like you said a lot of people forget that, you know, not every customer is the same. Everyone\u2019s, you know, IT infrastructure and applications kinda&#8211;gets customized overtime. So, you know, just moving off at 365 is difficult to fit everyone in that model, you know, this is how your email is gonna work, you know, now you\u2019re gonna put your files into OneDrive and, you know, you use SharePoint for this. You know, people\u2019s applications, you know, they have multiple different servers, you know, different operating systems, different, you know, integration which you should build system. So when you go with a, you know, a private environment, you know, with like a RapidScale, it\u2019s really just an extension of your data center. So now instead of a server room in your on premise, you know, building. You\u2019re in a, you know, a tier 3 class LAN data center and you\u2019re connected to a high speed connection over a WAN. And then all your servers are running there but you could still maintain the same, you know, special operating system, you know, Oracle database Sequel server, active directory, nothing of that kind of infrastructure change. You\u2019re just running out of a more secure environment and then you\u2019re letting the managed cloud provider take care of the underlying, you know, routing and hardware and CPU and all that kind of management.<br \/>\nHave your IT team now maybe kinda convert now, need more focus on application support, you know, making sure those applications are working together, making sure that they\u2019re on the latest version of those business applications, right, those line of business applications.<br \/>\nMike: Right. So when you\u2019re&#8211;as you were speaking, I just thought of a question that I think is really interesting to me and I hope it\u2019s interesting to everybody listening but, you know, when you\u2019re sitting in a customer meeting and you\u2019re sitting in front of the IT team for a company and they\u2019re really looking at doing this type of stuff. They\u2019re really looking at moving everything into some private servers, some Microsoft applications or whatever. You know, it\u2019s the applications themselves like Word, Excel, PowerPoint, all that good stuff and maybe Exchange. What&#8211;and it starts a really kind of, you know, this looks like a great solution. What\u2019s some of the first concerns that they have when they\u2019re like, \u201cOkay. This looks good but how would we do this?\u201d Like what are&#8211;what are some of the most common concerns that you usually hear that are&#8211;that obviously are solvable but what are some of the biggest things that they\u2019re usually questioning like how are we gonna do this or how are we gonna do that? Like what\u2019s the most common thing you hear?<br \/>\nDavid: Probably just, you know, how are they gonna access, you know, the application. What kind of access do I have to those servers? You know, maybe like they think that they\u2019re putting into the cloud, you know, they\u2019re giving up, you know, some type of access they had before to the servers and that\u2019s not true because, you know, you\u2019re running on virtual servers in a cloud environment. And like I said, you\u2019re connected through a, you know, a WAN connection, you know, VPN tunnel and you log in to that same server with the same way that you managed it before where they\u2019re using your remote desktop or just, you know, through like power shell commands. It\u2019s just running in one of your other locations now connected through, you know, an encrypted tunnel.<br \/>\nYeah, security is always a concern as well but I believe, you know, this year now I mean, people are, you know, becoming more accepting of, you know, cloud services. And they\u2019re being more comfortable with, you know, the way things are being set up. So that\u2019s good because, you know, security should be a concern but the adaption now of moving things to data centers and, you know, private and public clouds has really been taking off.<br \/>\nMike: Right. Yeah, I can imagine that because, you know, here you have an IT team that\u2019s used to having direct access to these servers and they can tweak what they want like right now, like whenever because when you know what hits the fan and their companies having a problem, they know at least like hey, they\u2019re in control like, you know, hey I can&#8211;I can jump in and start tweaking some stuff or, you know, trying to fix this issue. I can imagine that all of a sudden someone is taking that away and moving it somewhere else that\u2019s not on site. The first thought as well how do I get in there and tweak stuff because I like to tweak things. I don\u2019t like to have to wait for someone else to do it and that\u2019s what you\u2019re saying as that\u2019s absolutely the exact thing.<br \/>\nDavid: It\u2019s the exact thing. Now, you know, as best practice you should always be doing, you know, using some type of, you know, management or monitoring tool, you know, which we provide too if I were management but, you know, if a customer has some type of monitoring system that they\u2019re very familiar with, continue to use it. Just move the monitoring server, you know, into the, you know, data center as well. So you get&#8211;you still get your alerts, you know, the service stop, you get alerts. Everything the same, you know, from that point. But, you know, you\u2019re accessing the servers now through a management console, a secure management console. And through that console, you can like change, you know, the amount of RAM for that server, you know, has some more disk storage to it, you know, add a couple more, you know, virtual CPUs to it, and then you just give it a, you know, a reboot when Windows recognizes it, and then you\u2019re up and running. And you could do all of that without, you know, calling the cloud&#8211;you know, without calling us. You got a complete access to the server and actually you can console that close to the browser. So the management console if you wanted to see what was actually on the screen of that virtual server, you can do that.<br \/>\nMike: That\u2019s great. And then in terms of hardware itself like what\u2019s the, you know, if something needs to be, you know, swapped out hardware-wise, what\u2019s the turnaround they\u2019re looking at, you know, with a company like yours if they\u2019re going to sit down like \u201cHey, Like I don\u2019t know. Something is going on. Like I can\u2019t seem to figure out what\u2019s going on. Can you walk over to the server and take a look at this?\u201d Or something. Like I know that\u2019s probably always a concern as well like what are they looking at that way that you guess?<br \/>\nDavid: Well, that\u2019s a great question. I mean, if they\u2019re&#8211;we can host, you know, people in our hardware. For some time some people need a special dedicated hardware in our data center. Yeah, definitely can do that. And we do have, you know, that hands on for them for that. But the model now and what we provide is that complete management of the hardware so that\u2019s not even a concern really of the customer anymore. Any kind of like, you know, a controller updates, you know, hard drive that need to be replaced, you know, a whole CPU blade or, you know, you use for your place, you know, the customer is not aware of those type of maintenance issues anymore. You know that\u2019s the responsibility of your cloud service provider in this case, you know, RapidScale. It\u2019s unknown to the client because, you know, the way we build our, you know, our stack is so redundant that if we do those maintenance, you know, the virtual machines are just transferred to another host and they\u2019re just running. So if there\u2019s no downtime for the customer when you\u2019re doing some of those, you know, hardware, you know, upgrades, firmware upgrades or, you know, repairs.<br \/>\nMike: So if a customer has some private server setup with you guys to run their Microsoft applications and it\u2019s sitting in a single data center, what happens if that data center has power outage?<br \/>\nDavid: So in an unlikely case of that because, you know, data centers usually have, you know, generators that kick on, you know, big UPS and all that but there is always that potential that, you know, major earthquake or flooding in a certain area takes on a data center and it\u2019s just offline. So, you know, some of our customers really want that, you know, assurance that their servers are gonna fail over somewhere. And we could definitely do that with, you know, we use replications offer from, you know, partners like DoubleTake, from VisionSolutions and Zerto, Z-E-R-T-O, great replication solution. And we can replicate their entire environment or maybe just maybe a subset of their critical servers to one of our other data centers, you know, in the other part of United States.<br \/>\nMike: Yeah, I think that&#8211;I think that\u2019s great because I think that at the end of the day, you know, most IT professionals out there have realized everybody always promises me something but I don\u2019t wanna get that call that \u201cWell, sorry but this one crazy thing happened in our data center and we\u2019re trying to fix it in the meantime we\u2019re down.\u201d You know, and they\u2019re thinking, \u201cOkay, great. Like I trusted you. You said you had all these redundancies and then you\u2019re down for whatever weird reason it happens like what is our&#8211;what are our options in?\u201d I think that\u2019s a good response. It\u2019s like, \u201cHey, their site could go down too.\u201d It\u2019s a lot more likely that their location is gonna go down than your data center but if you do want to help that paranoia and you wanna say like, \u201cOkay. Well, we want the redundancy.\u201d That\u2019s not gonna be free because it\u2019s a little bit extreme paranoia but at the same time, if you need that redundancy or if you have certain compliances that you have to hit that require that kinda redundancy, that option is theirs. They can basically mirror it in another data center to where at that forward redundancy. And if something happens to your data center, they could be up and running within seconds somewhere else.<br \/>\nDavid: That\u2019s exactly right. Yeah, it\u2019s a good point about data centers because, you know, not all data centers are equal. And that\u2019s why we were very proud of our data centers being, you know, the tier 3 classic 1 data centers. You know, you might have a managed service provider, you know, who\u2019s running out of data center but, you know, do they&#8211;does that data center really have the redundancy that, you know, you need. I would actually, you know, request a tour, you know, of the data center, you know, where you\u2019re located, you know, who are you, you know, what data center is it. Because there are&#8211;there\u2019s different levels of data centers and like you said with the replication, using something like a Zerto solution, it\u2019s very efficient because the way it replicates is it replicates these virtual machines to another location. But those virtual machines are in the cold state at the other site. So you\u2019re not paying for like CPU and RAM and the Windows licensing because those virtual machines are in the off state. So very efficient now replication today than before. It might not be as expensive as you might think and say, \u201cHey, can I have all my service in this data center replicated to another place, you know, the other coast, you know, the other side of United States.\u201d Lot of great technology that makes it, you know, very affordable actually.<br \/>\nMike: Yeah, it\u2019s active, active you got&#8211;you got both sides that are running and then you do it that way. That\u2019s&#8211;yeah, that\u2019s huge.<br \/>\nDavid: Yeah, the active-active the more expensive model, right because you\u2019re paying for live ample of sites, you know, like you can do like an active now and passive with your replicated technology and it\u2019s very efficient because you\u2019re only paying for the storage that you\u2019re using with other site, right? How much storage are the impact that they\u2019re taking on the standby site. And then once you flip it over, that\u2019s when you will be charged for, you know, compute like RAM and CPU at that point.<br \/>\nMike: It\u2019s like active and passive ready and waiting.<br \/>\nDavid: Uh-hmm. Exactly. And then again, less of chances of that data center going down, you know, very, very unlikely.<br \/>\nMike: Right. Yeah. So I think those are&#8211;those are some great points. So overall to just kinda summarize. If somebody\u2019s looking at moving some of their, you know, some of their infrastructure to the cloud when it comes to Microsoft applications specifically some of the things they definitely wanna look at is number one, are they gonna really use all the Microsoft applications or which ones are really about the hot buttons and maybe, you know, they should look at what if we just do those in particular, how much would that cost and what are, you know, the different ways we can do that. And then also looking at the support of, you know, what kind of support are we gonna get if we go with like an Office 365 versus what if we put some of this stuff in private servers or with, you know, with a cloud service provider that maybe can give us a little bit higher level of support, a little bit more real-time support that we\u2019re used to and then the third being applications like what are the things are they running, like what are the type of integration do they need, what their other systems and that might be an indicator of, hey, maybe we should look at, you know, putting something in a private server in the cloud. So we can still keep all the same integration that we\u2019re used to or maybe even increase the integration that we&#8211;that we have today. So I think those are some great points and I hope that everybody listening got a little, you know, wiser just or at least, heard one thing there that really helped them out a little bit. So definitely appreciate you going over that stuff with us.<br \/>\nDavid: Yeah. Great summary, yeah. No problem, Mike.<br \/>\nMike: So all right, David. Well let\u2019s skip to something fun now. So as I always like to do, I always like to ask our guest to tell us a story just because we\u2019ve all been around work environment so long and when you\u2019re&#8211;we\u2019ve got that many humans circulating around in offices, there\u2019s always cool things that happen that I think everybody\u2019s got this secret stories that they\u2019re holding within that we all love to hear. So if you would indulge us, I\u2019d really appreciate it if you tell us a story of something really cool or funny that\u2019s happened to you in the workplace.<br \/>\nDavid: Well I thought about this, you know, what sticks on my right mind right now is that, you know, at RapidScale, we used into move into a nice new office and we have a nice, young group of people and, you know, it\u2019s kinda going back to the days of the internet startup way back in the 90s where I was lucky to be a part of that.<br \/>\nWe have like a Ping-Pong table up in our area and in our new office and it\u2019s just kinda need to hear that something while in the afternoon, you know, things are wearing out, you hear the group playing Ping-Pong and I look over there and I see our CEO over there, you know, playing Ping-Pong with one of our engineers and it\u2019s just, you know, I just kind of&#8211;it\u2019s a great time, you know, to be involved in, you know, at my company in cloud services because it kinda goes back to those, you know, startup days, you know, back in, you know, the internet startup days and I don\u2019t know it\u2019s like coming full circle but it\u2019s a great time. It\u2019s just&#8211;it\u2019s wide open and a lot of people are&#8211;a lot of people are very open to talking cloud now. It\u2019s part of the conversation. It\u2019s not like you have to educate people too much more. They know about it. They wanna know more about it and everything, you know, how can you help me get there?<br \/>\nSo I just need that young kinda vibe, you know, and, you know, seeing that Ping-Pong kept on reminding me of the startup days and how it\u2019s a great industry to be in.<br \/>\nMike: So was that Randy Jeter playing Ping-Pong?<br \/>\nDavid: That was Randy Jeter playing Ping-Pong and, you know, he does keep score so he is&#8211;yeah, he is calling out people that, you know, if they\u2019d beat him in a match, you know, he wants to&#8211;he wants to get it back.<br \/>\nMike: You know, it\u2019s a funny story, but Randy and I were reps together at XO Communications.<br \/>\nDavid: Really?<br \/>\nMike: Yeah. So I spent four years at XO before I started this company in 2003. And Randy was there for at least, you know, 2 to 3 years there, I would think so. Yeah. I know Randy really well. So as soon as you said our CEO was playing. I\u2019m like&#8211;I\u2019m like I can literally visualize Randy because Randy is not a quiet guy. You know, Randy, you know, everybody knows who Randy is, everybody knows his personality, he\u2019s a lot of fun to be around. And, you know, he\u2019s definitely not quiet. So if Randy is playing Ping-Pong, I could hear him rousing everybody in the room and challenging who wants next, who\u2019s got what it takes? Telling everybody about his college baseball career and how its morphed into Ping-Pong.<br \/>\nDavid: So I\u2019m glad you could relate. That\u2019s right. So if you\u2019re ever down at SoCal, you have to come by and see the office.<br \/>\nMike: Yeah, that\u2019s awesome. That\u2019s fantastic. Yeah, I haven\u2019t seen Randy for a few years. I\u2019ve seen him in a couple agent things here and there but yeah, it\u2019s like&#8211;as soon as you said that I\u2019m like, \u201cOh I know exactly who he\u2019s talking about.\u201d That\u2019s great. Oh, cool. Tell us a little bit about RapidScale in that note? Obviously you guys have a new office and that\u2019s really cool but what did you&#8211;what did you guys do really well? There\u2019s obviously a lot of cloud services providers that are popping up over the place but you guys have been around a little while and I know there\u2019s some certain things that you guys try to do super well and I\u2019d like everybody to hear that.<br \/>\nDavid: Absolutely. I mean, thanks. You know, we&#8211;it\u2019s all about the management, you know, managed cloud services. So, you know, you can put your service in the cloud in a data center but, you know, you actually need that extra management. A lot of customers are, you know, hesitant to move things there. [inaudible] 0:41:31. They do some kind of control. You know, with RapidScale, we could be as much as management, part of the management that you need or as little. So we work well with customers who have existing IT departments and IT people. And we work well with people who, you know, want to just let me do a few people, you know, a couple IT guys and we\u2019ll just take care of all the management anywhere from, you know, even up to end user support. So, you know, some of the core, you know, products that we do are like, you know, hosted Exchange, you know, infrastructure in the service, disaster recovery of the service and then desktop as a service which is pretty exciting and that\u2019s one of, you know, because I really like talking about it, you know, getting people into, you know, virtual desktops, you know. So, you know, not only is they\u2019re not walking into a desktop on their desk anymore. You know, maybe they have a thin client on a desk and they go home, they can log in from their, you know, home PC and continue working right where they left off. So, you know, virtual desktops is just one of the great technologies out there, it\u2019s very mature now and we could&#8211;literally, you could play a lot of different applications of virtual desktop now. Even high-end graphics applications, you know, like AutoCAD so it\u2019s pretty exciting to see, you know, that technology really, you know, being adapted now.<\/p>\n<p>Mike: Yeah, that\u2019s cool. I hope to have you back and to talk about hosted desktop. I know that\u2019s definitely one that I know that a lot of the IT managers out there shudder when they hear about it. It\u2019s one of those things that I\u2019ve heard about a lot of times. And I know it makes a lot of sense to me, you know, just looking from the outside in but whenever I brought it up to, you know, to IT professionals, there\u2019s a lot of hesitancy there and I know that a lot of it can be answered by people like yourself. So that\u2019s something we\u2019ll definitely have you come on and talk about because I think there\u2019s a&#8211;it\u2019s so new and it\u2019s kind of like the extreme version of cloud. I\u2019m like, okay. Like hey, let\u2019s put everything out there and have everybody\u2019s desktop running off, you know, off the cloud and, you know, but I think it\u2019s a great\u2026<br \/>\nDavid: You\u2019d be surprised by like, you know, I mean technology changes so quickly that\u2019s why, you know, it\u2019s time to revisit the virtual desktop because things have changed over the last couple of years and as now you look at it as like, \u201cThis would actually work for my company.\u201d<br \/>\nMike: Yeah, absolutely. I would love to have you back on to talk about that. That\u2019s cool.<br \/>\nDavid: Sounds good, yeah. Let\u2019s do that.<br \/>\nMike: Well, great. Well, it\u2019s been a lot of fun. Thanks for joining me, David. I definitely appreciate it and have a great day out there.<br \/>\nDavid: Sounds good, Mike. Thank you.<br \/>\nMike: All right. That\u2019s a wrap. I hope everybody got at least a little bit from David\u2019s conversation there. I think that a lot of people probably got a lot from that conversation because Office 365 is such a popular thing but it\u2019s not the perfect fit for everybody. Sometimes you kinda need to do it your own way. So hope you got some good stuff there and before we go a couple quick items, number one, don\u2019t forget the transcripts. Go to our website, Aerocominc.com, go to the blog section and then search for this episode to get the full transcript on this episode. And then number two, I really want to see you on the webinars that I\u2019m doing upcoming on the 4 Cornerstones of Buying a Business VoIP System that\u2019s gonna make everybody in your company happy. So to reserve a spot in one of these upcoming webinars, please text the word VoIPWebinar to the number 44222. Again text the word VoIPWebinar to 44222 and you can join me in one of these upcoming webinars where I tell you all the secrets that you need to do and make sure you cover to make sure you buy a phone system that\u2019s gonna make everybody happy in your company.<br \/>\nAll right. Well other than seeing you on the webinar, have a great week and I will see you next time.<br \/>\nIT Nation, thank you for joining us on Cloud Therapy with Aerocominc.com. Visit us at Aerocominc.com, that\u2019s A-E-R-O-C-O-M-I-N-C,.com, and head on over to the blog section for notes on everything we talked about today as well as our blogs, provider reviews and of course the best quotes for any technology.<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"http:\/\/www.aerocominc.com\/get-quotes\/\" target=\"_blank\">CLICK HERE to learn more about Rapidscale&#8217;s Dedicated Office 365 Product<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn when Office 365 may not be the best fit for your company&#8230; and the great alternatives you might have. Rapidscale Sales Engineer, David Lagumbay, details the specifics that may rule out Office 365 for your company but then explains<span class=\"ellipsis\">&hellip;<\/span> <a href=\"https:\/\/www.aerocominc.com\/info\/cloud-therapy-ep029-o365-in-the-private-cloud\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":9638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[371],"tags":[422,429,435,439,436,438,431,432,428,433,430,423,437,434],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/9637"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=9637"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/9637\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media\/9638"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=9637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=9637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=9637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}