{"id":8767,"date":"2015-05-18T15:48:00","date_gmt":"2015-05-18T22:48:00","guid":{"rendered":"http:\/\/www.aerocominc.com\/?p=8767"},"modified":"2017-05-12T09:01:59","modified_gmt":"2017-05-12T16:01:59","slug":"get-a-killer-contact-center-system-without-changing-anything","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/get-a-killer-contact-center-system-without-changing-anything\/","title":{"rendered":"Get a Killer Contact Center System\u2026 Without Changing Anything"},"content":{"rendered":"

Did you know that you can get an incredible hosted contact center solution<\/a><\/span>\u00a0without having to change your phone system\u2026 or telecom provider? Neither did I – until yesterday.<\/p>\n

The Old Technology<\/strong><\/span><\/p>\n

It started last week when our Client Development Executive, Josh, and I were down in the dumps that one of our good customers was being forced to dump their phone system, telecom provider and ISP because their parent company was forcing them to do so. This client really wanted a contact center phone system but they were now being forced back into bare bones telecom. We told the client that unfortunately, there wasn\u2019t anything we could do to give that old phone system the functionality they needed.\"rp_hosted-pbx-300x200.jpg\"<\/p>\n

Then, yesterday, Josh called me with great news.<\/p>\n

\u201cMike\u2026 I found a provider that can do a hosted contact center, using a company\u2019s existing phone system. It\u2019s in the cloud, it has all of the bells and whistles and the company doesn\u2019t need to touch their existing system or their telecom provider.\u201d<\/p>\n

Living in an industry that changes as much as telecom and cloud, there are moments that new information comes to me and makes me feel like a fool. This was one of those moments.<\/p>\n

Huh? How did I miss this? How long has this company been around?<\/p>\n

\u201cJosh, can you please send me all of the information this new provider gave you?\u201d I asked.<\/p>\n

Fast forward to today. I\u2019ve read up on the solution, had a conversation with their company and attended a live demo. More importantly, I can vouch that it\u2019s legit. The good news is that although this isn\u2019t a one-month-old product, it\u2019s still fairly new and I am not a total failure for not knowing about it.<\/p>\n

The Solution<\/strong><\/span><\/p>\n

The\u00a0contact center solution<\/a><\/span> itself is top-of-the-line and includes all of the most desirable features, such as:<\/p>\n

\u2022 Four nines (99.99%), reliability with Active\/Active replication between two, geographically diverse data centers.
\n\u2022 Multi-Channel Integration in Single Agent Interface: Voice, Chat, Email, Text, Twitter & Facebook
\n\u2022 Interactive Voice Response (IVR<\/a><\/span>)
\n\u2022 Robust and User-Friendly, Real-Time and Historical Call Reporting
\n\u2022 Drag & Drop Contact Center & IVR Configuration Changes
\n\u2022 Integration with Major 3rd Party Software such as SalesForce<\/a><\/span>, Microsoft Dynamics<\/a><\/span>, Sugar<\/a><\/span>, Zoho<\/a><\/span>, Saleslogix<\/a><\/span> and Zendesk<\/a><\/span>.
\n\u2022 Can be layered on top of any existing telecom carrier and phone system, so that it exclusively serves your contact center. You only pay a per user fee for each contact center agent and the features they need.<\/p>\n

How it Works in the Cloud<\/strong><\/span><\/p>\n

How is does a cloud-based call center application control and monitor calls when your phone system and phone lines are with on-site?<\/p>\n

Incoming Calls\"123\"<\/span>
\nYour incoming calls are pointed to their cloud data center and then instantaneously transferred to your call center agents, whether on-site or remote. In essence, a 3-way call is initiated by the cloud contact center but it\u2019s transparent to both the caller and the agent.<\/p>\n

Outgoing Calls<\/span>
\nTo make an outgoing call, you can enter the phone numbe\"1234\"r into your dashboard or click-to-dial a phone number in your own CRM and your phone will ring. When you pick up the phone, you\u2019ll hear ringing (i.e. because your outbound call is now happening). The cloud contact center is initiating a 3-way call by first calling you, then the party you are calling.<\/p>\n

If you need outbound calls automatically initiated and distributed to agents, that can be done the same way minus the agent initiating the call.<\/p>\n

Benefits<\/strong><\/span><\/p>\n

1. Get a state-of-the-art contact center without making any changes to your telecom carrier or your current phone system.
\n2. You don\u2019t have to do the impossible and find a phone system that is \u201cbest of both worlds\u201d for your administrative staff and your contact center. You simply find the best phone system for your administrative needs, then layer the contact center application on top.<\/p>\n

So there you have it.<\/strong>
\nIf you have a contact center, your rules have now been re-written. You are no longer tied down.<\/p>\n

Interested in seeing a demo on this provider and getting some pricing?\u00a0Click Below.<\/span><\/h5>\n