{"id":7979,"date":"2014-11-19T23:21:56","date_gmt":"2014-11-19T23:21:56","guid":{"rendered":"http:\/\/aerocominc.com\/?p=7979"},"modified":"2017-05-31T15:57:29","modified_gmt":"2017-05-31T22:57:29","slug":"is-hosted-voip-voice-quality-safe-with-byob","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/is-hosted-voip-voice-quality-safe-with-byob\/","title":{"rendered":"Is Hosted VoIP Voice Quality Safe with BYOB?"},"content":{"rendered":"

Yesterday, we had one of our more prominent hosted PBX<\/a><\/span> providers come to the AeroCom HQ in Newport Beach to do a private training of their solution.\u00a0 Although I was impressed with a few unique features our representative demo\u2019d, my antenna popped up when she said their voice quality is excellent over BYOB (bring your own bandwidth), for up to approximately 250 users\/site!<\/p>\n

What?!<\/em>\"suspicious<\/a><\/p>\n

Rewind\u2026<\/strong><\/h4>\n

Our company has been selling hosted PBX from every major provider available, to small and medium-size companies since 2003, but I\u2019ve ALWAYS been told by engineers, that if a business has over 10\u00a0users and needs extremely reliable hosted VoIP voice quality, a dedicated MPLS<\/a><\/span> circuit needs to be installed so that their voice traffic travels over a protected environment (i.e. not the public Internet). That is how Latency<\/a>, Packet Loss<\/a> and Jitter<\/a> can be controlled.\u00a0 I\u2019ve been told for over 10 years that bandwidth DOESN\u2019T MATTER because it\u2019s all about quality of service!\u00a0 Heck, we have had hosted PBX in our own office since 2005 and have always had an MPLS circuit.\u00a0 YES, we follow our own advice AND pay more to make sure our phones work!<\/p>\n

Back to the training<\/strong>\u2026<\/h4>\n

Needless to say, I high-jacked the training for 15 minutes, challenging our representative\u2019s claim and she swore up and down (for reasons too boring for this piece), that she has 100% confidence putting their solution over a public Internet connection, regardless of how conservative the business that is purchasing the solution is.\u00a0 She said she could also provide references of other companies that are clients of theirs\u2019 with 100+ users, who have no voice quality issues.<\/p>\n

So, today I am a little unsure – but what do I know?\u00a0 At the end of the day, if YOU are starting to install it and it’s working well, then times are changing.\u00a0 I have started to see a lot more small companies using BYOB hosted PBX service, but could this possibly be starting to trend into mid-size companies?\u00a0 I\u2019m curious to hear from IT departments that have a substantial amount of users and who are using hosted PBX over a BYOB Internet connection.<\/p>\n

How often are you having voice quality issues?\u00a0 <\/em><\/p>\n

Are you breaking the stereotype?<\/em><\/p>\n

For now, I\u2019m still being stubborn and holding on to my old opinions and playing it safe rather than sorry, when it comes to making recommendations.\u00a0 Regardless of what she told me, I still would be extremely hesitant to recommend a BYOB hosted PBX solution to any company with over 20 users\/site, with any provider.\u00a0 Let alone 100+ users.<\/p>\n

Sound off and tell me if I\u2019m right or wrong?!<\/p>\n

Need a quote on the best hosted VoIP providers for your company’s requirements? Click the button. It’s free…<\/p>\n