{"id":4165,"date":"2013-12-19T18:19:53","date_gmt":"2013-12-19T18:19:53","guid":{"rendered":"http:\/\/aerocominc.com\/?p=4165"},"modified":"2015-05-07T16:02:05","modified_gmt":"2015-05-07T23:02:05","slug":"masergy-wins-national-customer-service-association-award","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/masergy-wins-national-customer-service-association-award\/","title":{"rendered":"Masergy Wins National Customer Service Association Award"},"content":{"rendered":"<p>&nbsp;<br \/>\n<span>Press Release Source:<\/span><a rel='no-follow' href=\"http:\/\/www.marketwired.com\/press-release\/masergy-named-2013-all-star-winner-by-national-customer-service-association-1863681.htm\" target=\"_blank\">Marketwire<\/a><\/p>\n<p><em>Company Recognised as All-Star Service Organisation of the Year for Maintaining Outstanding Customer Service Culture<\/em><\/p>\n<p>DALLAS, Texas, United States \u2013 Masergy Communications Inc. has announced that is has been named 2013 All-Star Service Organisation of the Year by the National Customer Service Association (NCSA).\u201cBecause of the excellent nominations received by the NCSA, it is a challenge for NCSA\u2019s All-Star Award Committee to select the single business to recognize,\u201d stated Bill Crutcher, President of the National Customer Service Association. \u201cAt Masergy, customer issues are dealt with swiftly and most importantly, their employees are empowered to fix problems expeditiously. Masergy is most deserving of this award given their outstanding and consistent commitment to Service Excellence for all customers.<\/p>\n<p>\u201dThis announcement follows the validation of Masergy\u2019s commitment to customer service with its record \u201cbest-in-class\u201d Net Promoter Score (NPS\u00ae) of 59.3 percent \u2013 far above the 11 percent industry average. Satmetrix\u2019s Net Promoter Score is based on direct customer feedback measuring their likelihood of recommending a company\u2019s products and services, and has become the worldwide standard for organizations to measure, understand, and improve their overall customer experience.<br \/>\n\u201cMasergy provides a superior level of customer service that far exceeds industry expectations,\u201d said Chris MacFarland, CEO of Masergy. \u201cWe are honored that the NCSA has acknowledged our commitment and pledge to continue setting new standards for customer service and support.\u201d<\/p>\n<p>As the 2013 NCSA All-Star Service Organisation of the Year winner, Masergy will be highlighted in an upcoming issue of Customer First \u2013 the Journal of the National Customer Service Association.<\/p>\n<p>Masergy is a provider of managed networking and cloud services.<\/p>\n<p>The National Customer Service Association is the ultimate provider of customer service education, development and support in the United States. The annual award is presented to a single business that consistently maintains a focused culture of service excellence.<\/p>\n<p><a href=\"http:\/\/aerocominc.com\/wp-content\/uploads\/2013\/12\/Masergy.png\" rel='magnific'><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4168\" title=\"Masergy\" src=\"http:\/\/aerocominc.com\/wp-content\/uploads\/2013\/12\/Masergy.png\" alt=\"\" width=\"269\" height=\"164\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Congratulations to AeroCom provider Masergy Communications for winning National Customer Service Association Award.  Taking care of the employees is something that AeroCom and Masergy strive to focus on.  Congrats!! <a href=\"https:\/\/www.aerocominc.com\/info\/masergy-wins-national-customer-service-association-award\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[73],"tags":[],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/4165"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=4165"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/4165\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=4165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=4165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=4165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}