{"id":4048,"date":"2013-12-09T17:26:34","date_gmt":"2013-12-09T17:26:34","guid":{"rendered":"http:\/\/aerocominc.com\/?p=4048"},"modified":"2015-05-07T16:02:48","modified_gmt":"2015-05-07T23:02:48","slug":"direct-marketing-leader-selects-incontact-to-improve-sales-and-customer-experience-capabilities","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/direct-marketing-leader-selects-incontact-to-improve-sales-and-customer-experience-capabilities\/","title":{"rendered":"Direct Marketing Leader Selects inContact to Improve Sales and Customer Experience Capabilities"},"content":{"rendered":"<p>&nbsp;<br \/>\n<strong>Company will leverage cloud contact center solution to reduce expense and reliance on IT staff<\/strong><\/p>\n<p>SALT LAKE CITY, Dec. 9, 2013 \u2014 inContact \/quotes\/zigman\/112982\/delayed\/quotes\/nls\/saas SAAS -1.62% , the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading provider of campaign management and direct response marketing services has selected inContact to support both inbound and outbound sales as well as customer service operations.<\/p>\n<p>Included amongst the 2013 Inc. 500|5000 list of the nation\u2019s fastest-growing private companies, the company provides business-to-consumer direct response marketing services. The company was looking to upgrade from their previous cloud solution because of concerns about reliability and ongoing dependency on external IT services. They needed a cloud contact center solution that guarantees platform stability and is easy to manage and maintain.<\/p>\n<p>By transitioning to the efficiency and stability of inContact\u2019s cloud contact center platform, the company\u2019s sales and customer service operations can be more self-sufficient while also reducing the time and costs of downtime. All-in-one cloud connectivity helps streamline campaign management which includes thousands of toll-free numbers with an integrated telephony solution that unifies the company\u2019s end-to-end call center operations. The implementation is poised to deliver improvements across the agent and customer experience, and is empowering the organization to focus its efforts on improving operational processes.<\/p>\n<p>\u201cThe agility of the cloud provides truly unified connectivity between software, infrastructure, and telephony,\u201d said Paul Jarman, CEO at inContact. \u201cThe inContact solution allows businesses to make changes to their services and offerings on the fly, reduces the dependence on outside services, and provides the freedom to make system-wide changes as desired. With a published uptime guarantee, inContact\u2019s speed and agility ensures a seamless and uninterrupted experience that delivers superior customer service.\u201d<\/p>\n<p>inContact will incorporate cloud Automatic Call Distribution (ACD) with skills-based routing and Interactive Voice Response (IVR) services, and will include full integration with Gryphon Networks\u2019 real-time, Do-Not-Call (DNC) compliance solution for comprehensive compliance with federal and state calling restrictions.<\/p>\n<p><strong>About inContact<\/strong><br \/>\ninContact \/quotes\/zigman\/112982\/delayed\/quotes\/nls\/saas SAAS -1.62% is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost &#038; Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AeroCom provider inContact has been selected to support both inbound and outbound sales, and customer service operations for leading provider of campaign management and direct response marketing services.   <a href=\"https:\/\/www.aerocominc.com\/info\/direct-marketing-leader-selects-incontact-to-improve-sales-and-customer-experience-capabilities\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[73],"tags":[],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/4048"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=4048"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/4048\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=4048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=4048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=4048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}