{"id":3694,"date":"2013-11-13T22:56:04","date_gmt":"2013-11-13T22:56:04","guid":{"rendered":"http:\/\/aerocominc.com\/?p=3694"},"modified":"2015-05-07T16:03:45","modified_gmt":"2015-05-07T23:03:45","slug":"incontact-announces-partnership-with-gryphon-networks-to-provide-holistic-compliance-solution-for-contact-centers","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/incontact-announces-partnership-with-gryphon-networks-to-provide-holistic-compliance-solution-for-contact-centers\/","title":{"rendered":"inContact Announces Partnership With Gryphon Networks To Provide Holistic Compliance Solution for Contact Centers"},"content":{"rendered":"<p>&nbsp;<br \/>\nSALT LAKE CITY, November 7, 2013 &#8212;\u00a0inContact\u00a0(NASDAQ:\u00a0<a href=\"http:\/\/finance.yahoo.com\/q?s=SAAS\">SAAS<\/a>), the leading provider of\u00a0<a href=\"http:\/\/www.incontact.com\/on-demand-call-center-software\/platform\">cloud contact center software<\/a>\u00a0and contact center agent optimization tools, today announced it has partnered with\u00a0Gryphon\u00a0Networks, the leader in on-demand marketing compliance and sales intelligence solutions.\u00a0inContact\u2019s\u00a0cloud contact center solution is now tightly integrated with\u00a0Gryphon\u2019s\u00a0real-time, Do-Not-Call (DNC) compliance solution for outbound sales-and-marketing organizations and contact centers.<\/p>\n<p>Recent changes implemented by the FCC to the Telephone Consumer Protection Act (TCPA), including new cellular telephone restrictions, have many companies looking for ways to remain compliant. The partnership between\u00a0Gryphon\u00a0and\u00a0inContact\u00a0provides the first integrated solution that offers comprehensive compliance with federal and state calling restrictions for\u00a0inContact\u00a0customers. The integration with the\u00a0inContact\u00a0platform can be customized to meet the specific, individual needs of companies in different industries and across geographic locations.<\/p>\n<p>Jeff\u00a0Fotta, President of\u00a0Gryphon, said, \u201cAs the only company that guarantees 100% compliance with complex Do-Not-Call regulations, we are delighted to partner with another industry leader to enable\u00a0inContact\u2019s\u00a0contact center clients to reach their largest, legally marketable universe while ensuring adherence to\u00a0 marketing privacy rules for to customers and prospects.\u201d<\/p>\n<p><strong>Highlights:<\/strong><\/p>\n<ul>\n<li>Multi-faceted approach allows each company to customize according to their specific compliance needs<\/li>\n<li>Cloud-based, real time call blocking validates each call request for permission to continue. No list scrubbing is required.<\/li>\n<li>Easy to configure authentication rules through Studio,\u00a0inContact\u2019s\u00a0visual scripting engine<\/li>\n<li>Works with\u00a0inContact\u00a0Personal Connection\u2122 Outbound Solution<\/li>\n<li>Cell Phone Compliance System includes three ways to handle calls: Click-to-Call, Preview or Manual<\/li>\n<\/ul>\n<p>Paul\u00a0Jarman, CEO of\u00a0inContact, said, \u201cTo help contact centers deliver compliant and world-class services,\u00a0inContact\u00a0is constantly considering existing and new government regulations that impact call centers. We are aware of complex compliance issues and are committed to consistently innovating and updating our solution to support contact center efforts to remain compliant, and our partnership with\u00a0Gryphon\u00a0helps to make that possible.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AeroCom provider inContact teams up with Gryphon. <a href=\"https:\/\/www.aerocominc.com\/info\/incontact-announces-partnership-with-gryphon-networks-to-provide-holistic-compliance-solution-for-contact-centers\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[73],"tags":[],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/3694"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=3694"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/3694\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=3694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=3694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=3694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}