{"id":3147,"date":"2013-10-09T17:40:33","date_gmt":"2013-10-09T17:40:33","guid":{"rendered":"http:\/\/aerocominc.com\/?p=3147"},"modified":"2015-05-07T16:05:30","modified_gmt":"2015-05-07T23:05:30","slug":"incontact-announces-new-inview-operations-management-solution-for-contact-centers","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/incontact-announces-new-inview-operations-management-solution-for-contact-centers\/","title":{"rendered":"inContact Announces New inView Operations Management Solution for Contact Centers"},"content":{"rendered":"

 
\nPress Release<\/strong>
\nSource:<\/em> Virtual-Strategy Magazine<\/a><\/p>\n

New performance dashboard is the easiest way to manage operational and\u00a0 financial metrics across platforms<\/h2>\n

LAS VEGAS, Oct. 9,\u00a0 2013 \/PRNewswire\/ —\u00a0inContact (NASDAQ: SAAS), the leading provider\u00a0 of cloud contact center software<\/a> and contact center<\/span><\/a> agent optimization tools, today announced a new stand-alone operations\u00a0 dashboard, inContact inView powered by ClearView. Debuting at the inContact\u00a0 annual user conference, ICUC 2013, inView combines real-time performance data\u00a0 from disparate systems with business improvement processes.<\/p>\n

inContact and partner ClearView have entered into a strategic relationship to\u00a0 market inView which helps contact centers reduce costs and gain maximum\u00a0 visibility in order to better manage operations.<\/p>\n

Paul Liljenquist, ClearView President, said, “We are pleased to be\u00a0 working with inContact as the leader in the cloud contact center industry.\u00a0 inView dashboards deliver real-time data and business intelligence for all\u00a0 levels of call center operations.”<\/p>\n

Highlights of the inView Operations Management solution<\/span><\/a> include:<\/p>\n