{"id":2965,"date":"2013-10-01T16:31:05","date_gmt":"2013-10-01T16:31:05","guid":{"rendered":"http:\/\/aerocominc.com\/?p=2965"},"modified":"2015-05-07T16:05:48","modified_gmt":"2015-05-07T23:05:48","slug":"what-can-a-hosted-contact-center-off-you-and-your-business","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/what-can-a-hosted-contact-center-off-you-and-your-business\/","title":{"rendered":"What Can A Hosted Contact Center Off You and Your Business?"},"content":{"rendered":"<p>A <a href=\"http:\/\/aerocominc.com\/products\/\"><span style=\"text-decoration: underline;\"><strong>hosted contact center<\/strong> <\/span><\/a>offers all of the utilities associated with running a customer service outfit with a pay-as-you-go plan. This means that managers don\u2019t necessarily need to buy prohibitively expensive hardware, instead they can add software as needed and get deeper in their involvement as they grow. Most hosted contact centers offer all the major tools of a call center, including ACD, WFN, IVR and unified messaging as well as stats and analytics for agent quality assurance. The hosted contact center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Hosted contact center offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing and quick time deploy.<\/p>\n<p><strong><em>There are several advantages to hosted contact centers:<\/em><\/strong><\/p>\n<ul>\n<li>Minimal startup costs with virtually no equipment to purchase<\/li>\n<li>Flexibility in usage and elimination of maintenance<\/li>\n<li>Software is constantly upgraded and maintained on the provider\u2019s end<\/li>\n<li>Companies benefit from the newer and more effective software<\/li>\n<li>Worry-free tech support that grants constant availability for customer service<\/li>\n<li>Managers\u00a0are left with more time to deal with company issues<\/li>\n<li>All\u00a0functions regulated to hardware can now be processed from a remote location<\/li>\n<\/ul>\n<p>Hosted contact centers offer a compelling alternative for communications service providers that need to go to market quickly with little up-front costs. The software also allows the customer service professionals the ability to deploy a home-based agent strategy that could take savings even further.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2966\" title=\"Hosted Contact Center Blog Photo\" src=\"http:\/\/aerocominc.com\/wp-content\/uploads\/2013\/10\/Hosted-Contact-Center-Blog-Photo.jpg\" alt=\"\" width=\"800\" height=\"487\" \/><\/p>\n<div class=\"wp-about-author-containter-none\" style=\"background-color: #e4e4e2;\">\n<div class=\"wp-about-author-pic\"><img class=\"avatar avatar-100 photo\" src=\"\/wp-content\/uploads\/2012\/10\/img-mike-smith-label.jpg\" alt=\"AeroCom Inc. President\" \/><\/div>\n<div class=\"wp-about-author-text\">\n<h3><a title=\"Mike Smith\">About Mike Smith<\/a><\/h3>\n<p>Mike Smith, is the President and Founder of AeroCom, Inc., the most efficient way for IT Departments to purchase cloud and telecommunications services. A private company, founded in 2003 and Headquarted in Newport Beach, California, AeroCom, Inc. is still one of the only companies of it\u2019s kind. Having helped thousands of businesses, nationwide, AeroCom has developed a strong reputation for leveraging the brainpower of two different groups of people: IT Departments and AeroCom\u2019s Pricing Geniuses. This \u201cmeeting of the minds\u201d always results in AeroCom\u2019s clients receiving better technology and better pricing than those who have yet to use AeroCom. Combining this result with a top notch buying process is what we call the \u201cAeroCom Experience.\u201d You can also find Mike on <a title=\"Author: Mike Smith on Google+\" href=\"https:\/\/plus.google.com\/103431629494914306562?rel=author\" target=\"_blank\" rel=\"author\">Google+<\/a>.<\/p>\n<p class=\"wpa-nomargin\">Follow Me:<a class=\"wpa-social-icons\" href=\"https:\/\/www.facebook.com\/pages\/AeroCom\/51598361955\" target=\"_blank\"><img src=\"\/wp-content\/themes\/twentyeleven\/images\/facebook.png\" rel='magnific' alt=\"Facebook\" \/><\/a><a class=\"wpa-social-icons\" href=\"https:\/\/twitter.com\/AeroCom_Inc\" target=\"_blank\"><img src=\"\/wp-content\/themes\/twentyeleven\/images\/twitter.png\" rel='magnific' alt=\"Twitter\" \/><\/a><a class=\"wpa-social-icons\" href=\"http:\/\/www.linkedin.com\/company\/aerocom\" target=\"_blank\"><img src=\"\/wp-content\/themes\/twentyeleven\/images\/linkedIn.png\" rel='magnific' alt=\"LinkedIn\" \/><\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find out why Hosted Contact Centers are outpacing the rest of the industry in the market!  <a href=\"https:\/\/www.aerocominc.com\/info\/what-can-a-hosted-contact-center-off-you-and-your-business\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[67],"tags":[],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/2965"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=2965"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/2965\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=2965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=2965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=2965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}