{"id":11319,"date":"2025-08-28T08:59:42","date_gmt":"2025-08-28T15:59:42","guid":{"rendered":"https:\/\/www.aerocominc.com\/info\/?p=11319"},"modified":"2025-09-11T15:04:49","modified_gmt":"2025-09-11T22:04:49","slug":"nextiva-business-phone-system-review-for-large-companies-2025","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/nextiva-business-phone-system-review-for-large-companies-2025\/","title":{"rendered":"Nextiva Business Phone System Review for Large Companies 2025"},"content":{"rendered":"\n<p>Your large company is in the market for a new phone system, and you&#8217;ve heard of Nextiva. And you&#8217;re wondering if they&#8217;re the right fit for your company.&nbsp;<\/p>\n\n\n\n<p><br>I&#8217;ve been selling Nextiva for many years, and in this video, I&#8217;m going to review and rate them for large businesses. <\/p>\n\n\n\n<p>Want a demo or quote on Nextiva? Ask me today.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"mailto:AskMike@AeroComInc.com\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" width=\"200\" height=\"100\" src=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2023\/03\/Ask-Mike.png\" rel='magnific' alt=\"\" class=\"wp-image-10739\"\/><\/a><\/figure><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Nextiva Business Phone System Review for Large Companies 2025\" width=\"550\" height=\"309\" src=\"https:\/\/www.youtube.com\/embed\/MwaclhnxKIM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2>About Me<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" src=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2023\/03\/Mike-Smith-square-head-shot-2022-06-1.png\" alt=\"\" class=\"wp-image-10741\" width=\"70\" height=\"65\"\/><\/figure><\/div>\n\n\n\n<p>Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the&nbsp;<a href=\"http:\/\/mydigitalpublication.com\/publication\/index.php?i=68145&amp;m=&amp;l=&amp;p=53&amp;pre=&amp;ver=swf\" target=\"_blank\" rel=\"noreferrer noopener\">top 40<\/a>&nbsp;business people in tech-heavy Orange County, CA. Follow Mike&nbsp;on&nbsp;<a href=\"https:\/\/www.youtube.com\/c\/Aerocominc\" target=\"_blank\" rel=\"noreferrer noopener\">YouTube<\/a>,&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/mikesmithaerocom\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a>,&nbsp;<a href=\"https:\/\/twitter.com\/MikeSmithsBrain\" target=\"_blank\" rel=\"noreferrer noopener\">Reddit<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/community.spiceworks.com\/people\/mike-aerocominccom?source=navbar-subnav\" target=\"_blank\" rel=\"noreferrer noopener\">SpiceWorks<\/a>.<\/p>\n\n\n\n<h2>Transcript<\/h2>\n\n\n\n<p>Your medium to large size company may be in the market for a new phone system. You\u2019ve heard of Nextiva, but what\u2019s the real story? Are they a good provider? What are they good at, and what do reviews say? My name\u2019s Mike Smith, president of Aerocom. Let\u2019s put our heads together on this.<\/p>\n\n\n\n<h4>My Recommendations<\/h4>\n\n\n\n<p>If you\u2019d like a demo or a quote on Nextiva for your medium to large sized company (50 to 100 employees or more), reach out, send me an <a href=\"mailto:AskMike@AeroComInc.com\" target=\"_blank\" rel=\"noreferrer noopener\">email<\/a>&nbsp;or give me a call (714.593.0011). I\u2019ll help you get a great demo and better pricing than if you went directly to Nextiva. This service is free to you since my company is paid by the providers. Thousands of IT decision-makers from medium to large companies have used me to make better decisions in less time.<\/p>\n\n\n\n<p>More details are at the end of the video. Also, subscribe to the YouTube channel for my weekly videos and check out Aerocominc.com, where you can read and write reviews on providers, sort by features, and watch videos. It\u2019s a unique site worth visiting.<\/p>\n\n\n\n<h4>Why Focus on Medium to Large Companies<\/h4>\n\n\n\n<p>I always start by explaining who <a href=\"https:\/\/www.aerocominc.com\/info\/what-are-the-qualifying-questions-with-a-bot-iva-ai-call-center-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva<\/a> is a good fit for. I focus on medium to large companies because that\u2019s my area of expertise. If you\u2019re a small company, my advice may not apply. I\u2019ve worked with Nextiva for many years, so I know them well.<\/p>\n\n\n\n<p>Nextiva may be ideal if your company wants call-path based pricing. This is especially helpful if you have hundreds or thousands of users with extensions but only a small percentage on the phone simultaneously. That pricing model can save your company a lot.<\/p>\n\n\n\n<p>Nextiva is also strong if your company needs many calling features like SMS, MMS, call center capabilities, or integrations with software such as Salesforce or HubSpot.<\/p>\n\n\n\n<h4>Nextiva is a good fit, if:<\/h4>\n\n\n\n<p>If your company has a small call center, <a href=\"https:\/\/www.youtube.com\/watch?v=s6uZl3Iloek&amp;embeds_referring_euri=https%3A%2F%2Fwww.aerocominc.com%2F&amp;source_ve_path=MjM4NTE\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva<\/a> may be a great choice. For example, if you\u2019re currently using only a phone system but want to step up to call center software, Nextiva can help. You\u2019d gain features like seeing who\u2019s on hold, queue times, average hold times, and who is or isn\u2019t answering calls.<\/p>\n\n\n\n<h4>My Ratings on Nextiva<\/h4>\n\n\n\n<p>Next, I\u2019ll rate Nextiva on a ten-point scale I use for service providers. I\u2019ll score them on ten key items that matter to medium and large companies looking for a new phone system. A score of one is the worst, ten is the best.<\/p>\n\n\n\n<p>For service quality and reliability, I give Nextiva an 8 out of 10. They had some issues a few years ago when they built a new platform from scratch, but those glitches have been resolved.<\/p>\n\n\n\n<h4>Customer Service and Five-Year Viability<\/h4>\n\n\n\n<p>Customer service earns <a href=\"https:\/\/www.aerocominc.com\/info\/should-you-install-a-new-cloud-phone-system-at-the-same-time-as-a-new-call-center-software-application\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva<\/a> a 9 out of 10. They had a temporary setback when many reps were located in Ukraine during the war, but they\u2019ve since recovered and are excellent again. For five-year viability, I rate them 7 out of 10. They\u2019re not among the top three cloud phone system vendors, so I can\u2019t give them a higher score. Still, they\u2019re solid, have invested heavily in their product, and should remain reliable for the foreseeable future.<\/p>\n\n\n\n<h4>Features, User Experience, and Admin Experience<\/h4>\n\n\n\n<p>Nextiva\u2019s features get a 7 out of 10. They provide SMS, call center software, and strong analytics. However, they haven\u2019t reached the next level with advanced AI or high-end features. Still, they\u2019re strong enough for most medium and large companies.<\/p>\n\n\n\n<p>User experience also gets a 7 out of 10. Their system is easy to use, with continuous improvements based on customer feedback. However, compared to Zoom or Teams, it requires an extra application for messaging and conferencing, which reduces convenience.<\/p>\n\n\n\n<p>For admin experience, I rate them 6 out of 10. While it\u2019s fairly easy to use, the interface can be confusing due to multiple platforms. Additionally, you can\u2019t simply add new users in the admin portal unless you\u2019ve already purchased licenses \u2014 you must call Nextiva to add more.<\/p>\n\n\n\n<h4>Pricing<\/h4>\n\n\n\n<p>For pricing, I give <a href=\"https:\/\/www.youtube.com\/watch?v=vys2Xk8CFig&amp;embeds_referring_euri=https%3A%2F%2Fwww.aerocominc.com%2F&amp;source_ve_path=MjM4NTE\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva<\/a> an 8 out of 10. They\u2019re competitively priced, especially for contact center solutions, where they offer aggressive rates. Their call-path based pricing also helps large companies with many users who don\u2019t spend much time on the phone, which is a unique advantage.<\/p>\n\n\n\n<p>The downside is the extra fees. Like many providers, Nextiva includes cost recovery fees and per-user fees that can add about $5 per user. This keeps them at 8 instead of a 9 or 10. Still, overall pricing is strong compared to the competition.<\/p>\n\n\n\n<h4>Global Availability<\/h4>\n\n\n\n<p>Global availability gets a 6 out of 10. Nextiva covers North America and parts of Europe well but doesn\u2019t have strong international presence elsewhere. Compared to other providers with broader reach, they fall short. For companies that only operate in the U.S. or Europe, this may not matter, but for international businesses it\u2019s a limitation.<\/p>\n\n\n\n<h4>Integrations<\/h4>\n\n\n\n<p>Integrations earn Nextiva a 7 out of 10. They offer many pre-built integrations for CRMs like Salesforce, HubSpot, and Zendesk. These cover most needs of medium to large companies.<\/p>\n\n\n\n<p>However, their Microsoft Teams plug-in isn\u2019t as strong as it could be. This lowers their score, though overall they provide solid integration options for most businesses.<\/p>\n\n\n\n<h4>Hardware<\/h4>\n\n\n\n<p>For hardware, Nextiva scores 8 out of 10. While hardware isn\u2019t their specialty, they do offer heavily discounted phones under their own brand. These are often inexpensive and sometimes even free. They also provide rental options.<\/p>\n\n\n\n<p>They don\u2019t have a huge selection, which prevents a higher score, but for most companies \u2014 especially those transitioning to softphones \u2014 their hardware options are sufficient.<\/p>\n\n\n\n<h4>Overall Score and Final Thoughts<\/h4>\n\n\n\n<p>My overall average score for Nextiva is 7.3 out of 10, which is a good score. Keep in mind that not all categories will matter equally to every company. For example, if your company isn\u2019t global, their lower score in that area may not affect you. Look at the categories that matter most to your business and adjust accordingly.<\/p>\n\n\n\n<p>I enjoy working with <a href=\"https:\/\/getvoip.com\/reviews\/nextiva\/#reviews\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva<\/a> and find their team reliable. I\u2019ve had many happy customers with them. If you\u2019d like a quote or demo, or want to compare Nextiva with competitors, don\u2019t call them directly. Contact me instead. I\u2019ll help you get better pricing and ensure you\u2019re connected with the right sales team.<\/p>\n\n\n\n<p>As a broker with over 20 years in the industry, I know which providers to avoid and which excel. Best of all, my service is free to you because providers pay my fee. So, reach out, send me an <a href=\"mailto:AskMike@AeroComInc.com\" target=\"_blank\" rel=\"noreferrer noopener\">email<\/a>&nbsp;or give me a call (714.593.0011). Also, subscribe to my YouTube channel for weekly videos, leave me a comment, and check out Aerocominc.com. Thanks for watching, and I\u2019ll see you in the next video.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"mailto:AskMike@AeroComInc.com\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" width=\"200\" height=\"100\" src=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2023\/03\/Ask-Mike.png\" rel='magnific' alt=\"\" class=\"wp-image-10739\"\/><\/a><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your large company is in the market for a new phone system, and you&#8217;ve heard of Nextiva. And you&#8217;re wondering if they&#8217;re the right fit for your company.&nbsp; I&#8217;ve been selling Nextiva for many years, and in this video, I&#8217;m<span class=\"ellipsis\">&hellip;<\/span> <a href=\"https:\/\/www.aerocominc.com\/info\/nextiva-business-phone-system-review-for-large-companies-2025\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":10,"featured_media":11320,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[356],"tags":[933,990,380],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/11319"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=11319"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/11319\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media\/11320"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=11319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=11319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=11319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}