{"id":10071,"date":"2019-03-29T09:50:20","date_gmt":"2019-03-29T16:50:20","guid":{"rendered":"https:\/\/www.aerocominc.com\/info\/?p=10071"},"modified":"2019-09-03T15:39:17","modified_gmt":"2019-09-03T22:39:17","slug":"cloud-contact-center-solutions-phone-system-agnostic","status":"publish","type":"post","link":"https:\/\/www.aerocominc.com\/info\/cloud-contact-center-solutions-phone-system-agnostic\/","title":{"rendered":"Cloud Contact Center Solutions: Phone System Agnostic"},"content":{"rendered":"<p>Your company needs a better contact center solution, but your phone system still has a lot of life left. Can your organization implement a new contact center solution, over the top of your existing phone system?<\/p>\n<p><iframe width=\"550\" height=\"309\" src=\"https:\/\/www.youtube.com\/embed\/-RVvlS65qak?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.aerocominc.com\/search?q=Hosted+VoIP\" target=\"_blank\">Search Cloud Contact Center Vendors<\/a><\/span><\/p>\n<p>Click\u00a0the button below\u00a0to ask Mike which contact center solutions he recommends for your company.<\/p>\n<p><script src=\"\/\/static.leadpages.net\/leadboxes\/current\/embed.js\" async=\"\" defer=\"defer\"><\/script><button style=\"background: #f26e22; border-color: #f26e22; border-radius: 20px; color: #ffffff; display: inline-block; vertical-align: middle; padding: 16px 32px; min-width: 192px; border: 1px solid #f26e22; font-size: 1rem; font-family: Helvetica, Arial, sans-serif; text-align: center; outline: 0; line-height: 1; cursor: pointer; -webkit-transition: background 0.3s, color 0.3s, border 0.3s; transition: background 0.3s, color 0.3s, border 0.3s; box-shadow: 0px 2px 5px rgba(0, 0, 0, 0.6);\" data-leadbox-popup=\"144249073f72a2:136337e37f46dc\" data-leadbox-domain=\"aerocominc.lpages.co\">Request a free assessment<\/button><\/p>\n<p>&nbsp;<\/p>\n<p><strong>About the\u00a0Host<img loading=\"lazy\" class=\"wp-image-9772 alignleft\" src=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/05\/mikesmith.png\" alt=\"mikesmith\" width=\"88\" height=\"131\" srcset=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/05\/mikesmith.png 181w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2016\/05\/mikesmith-135x200.png 135w\" sizes=\"(max-width: 88px) 100vw, 88px\" \/><\/strong><br \/>\nMike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He\u00a0has been the recipient of numerous business telecommunications industry awards and in 2011, he was honored as one of the\u00a0<a href=\"http:\/\/mydigitalpublication.com\/publication\/index.php?i=68145&amp;m=&amp;l=&amp;p=53&amp;pre=&amp;ver=swf\" target=\"_blank\">top 40<\/a>\u00a0business people in Orange County, CA., under 40 years old. Follow Mike\u00a0on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/mikesmithaerocom\/\" target=\"_blank\">LinkedIn<\/a>,\u00a0<a href=\"https:\/\/twitter.com\/MikeSmithsBrain\" target=\"_blank\">Twitter<\/a>\u00a0or\u00a0<a href=\"https:\/\/community.spiceworks.com\/people\/mike-aerocominccom?source=navbar-subnav\" target=\"_blank\">SpiceWorks<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h3>Transcript:<\/h3>\n<p>If a company is shopping for a new <a href=\"https:\/\/www.aerocominc.com\/info\/our-products\/cloud\/communications-and-collaboration\/cloud-call-center\/\" target=\"_blank\">contact center solution<\/a>, one misnomer out there is that you have to replace your existing phone system in order to get a new contact center solution.<\/p>\n<p>In today&#8217;s world, with cloud contact center, you can keep your company&#8217;s same exact phone system and actually layer the contact center on top of it.<\/p>\n<p>Most cloud contact center solutions can integrate with any phone system, whether that&#8217;s an on-prem phone system or a cloud-based phone system.<\/p>\n<p><a href=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2019\/03\/Phone-System-Agnostic-Thumb.jpg\" rel='magnific'><img loading=\"lazy\" class=\"aligncenter size-full wp-image-10072\" src=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2019\/03\/Phone-System-Agnostic-Thumb.jpg\" alt=\"Cloud Contact Center Solutions - Phone System Agnostic\" width=\"771\" height=\"436\" srcset=\"https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2019\/03\/Phone-System-Agnostic-Thumb.jpg 771w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2019\/03\/Phone-System-Agnostic-Thumb-300x170.jpg 300w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2019\/03\/Phone-System-Agnostic-Thumb-250x141.jpg 250w, https:\/\/www.aerocominc.com\/info\/wp-content\/uploads\/2019\/03\/Phone-System-Agnostic-Thumb-600x339.jpg 600w\" sizes=\"(max-width: 771px) 100vw, 771px\" \/><\/a><\/p>\n<p>For example, if you decide your company&#8217;s customer service department would like to step up their game and go to a full cloud contact center solution (and be able to field text messages, interact with social media, take calls, take emails, and take chats from a Chat Bot on your website), and you want that all to be in the same call queue for your customer service agents\u2026 If you want to step up your game in terms of that, you can definitely switch that out independently from your current phone system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your company needs a better contact center solution, but your phone system still has a lot of life left. Can your organization implement a new contact center solution, over the top of your existing phone system? Search Cloud Contact Center<span class=\"ellipsis\">&hellip;<\/span> <a href=\"https:\/\/www.aerocominc.com\/info\/cloud-contact-center-solutions-phone-system-agnostic\/\"><\/p>\n<div class=\"read-more\">Read more &#8250;<\/div>\n<p><!-- end of .read-more --><\/a><\/p>\n","protected":false},"author":10,"featured_media":10072,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[356],"tags":[215,755,933,380],"_links":{"self":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/10071"}],"collection":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/comments?post=10071"}],"version-history":[{"count":0,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/posts\/10071\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media\/10072"}],"wp:attachment":[{"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/media?parent=10071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/categories?post=10071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aerocominc.com\/info\/wp-json\/wp\/v2\/tags?post=10071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}