Administrative

• Adding / Removing Users - Admin can perform manually

• Support - USA-based Tier 1 support

• Training - On-Site

Application Integration (out-of-the-box)

• Active Directory

• Bullhorn

• ConnectWise

• Google Workspace

• HubSpot

• Method

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams Phone

• Salesforce

• Slack

• Sugar

• Zoho

Features

• Call Flip/Pull

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

• Text Messaging - MMS

• Text Messaging - SMS

Hardware

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

Network Architecture

• Cloud Architecture

• POP - Canada

• POP - Europe

• POP - USA - East Coast

• POP - USA - Mid-US

• POP - USA - West Coast

• SD-WAN

Platform

• Microsoft Teams

• Proprietary

Pricing Structure

• Monthly per Call Path

App Integration (out-of-the-box)

• Cerner

• Epic Healthcare

• HubSpot

• Microsoft Dynamics 365

• Microsoft Teams

• Purple Automotive

• Salesforce

• ServiceNow

• Zendesk

Features

• AI

• Analytics - Real Time

• Call Transcription

• Callback in Queue

• Disposition Fields

• Elevate Chat to Call

• Gamification

• IVA (Intelligent Virtual Assistant)

• IVR with Data Dips

• Mobile App for Agents

• Monitoring / Barge / Whisper

• Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)

• Phone System PBX (UCaaS)

• Physical Phones Supported

• Quality Management (QM)

• Secure Credit Card Processing Portal

• Sentiment Analysis

• Wallboards

• Work Force Management (WFM)

Network Architecture

• Cloud Architecture

• POP - Canada

• POP - Europe

• POP - USA

Pricing Structure

• Monthly License Fee

• Monthly License Plus Usage

• Usage-Only

Regulatory Compliance Certifications

• FERPA

• GDPR

• HIPAA

• HiTrust

• PCI

• SOC1

• SOC2

• TCPA

Application Optimization/Peering

• Vonage Business

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Admin changes made on-site

• Cloud / VoIP Session Reassignment

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• OPEX

Security

• Built-In Standard Firewall

• Security Decision-Processing: Cloud

• Security Decision-Processing: On-Site

Service Area

• Canada

• Europe

• USA

Solution Manufacturer

• VeloCloud / VMware